Zendesk Tutorials: Macro Suggestions

Zendesk Tutorials: Macro Suggestions

Oct 4, 2023

🔍 A macro is a prepared response or action that an agent can apply when they are creating or updating tickets. Creating macros can be a tedious process — until today.

#ZendeskAI uses machine learning to analyze your customer data to create suggested macros, eliminating manual work and saving admins precious time.

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Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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