Teams | Collaboration | Customer Service | Project Management

Maximizing employee productivity is key to maintaining a competitive edge, but how can you do it effectively? With the right tools and techniques, companies can identify bottlenecks, improve operational efficiency, and ensure their workforce remains productive. In this guide, we’ll explore employee productivity monitoring, explain its benefits, discuss different monitoring methods, and show you some of the best practices for implementing it.

Help desk metrics, also called help desk KPIs, are quantifiable indicators, such as charts, graphs, or reports used to measure the performance of your support. Help desk metrics are crucial to tracking the performance of your team and ensuring you are providing quality service. You can use help desk metrics to measure support in virtually any industry. If you perform services for customers or internal end-users, you should consider using the following help desk metrics to measure support.

Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.

Data-driven decision-making is a necessity in today’s competitive business landscape. Companies collect data for myriad purposes, but if you aren’t using it to make business decisions, you’re failing to optimize that data. One powerful tool that can help you harness the potential of your data is predictive analytics. It can provide you with a stronger sense of future performance and a competitive advantage, empowering you to make informed decisions with confidence.

As a Managed Service Provider (MSP), you’re no stranger to the complexities of modern IT environments and the growing demand for proactive, responsive support. As technology continues to evolve, incident management automation has emerged as a critical solution to streamline your operations, enhance efficiency, and deliver superior service to your clients.

Announcing a new Slack feature that lets you manage projects, requests and tasks directly where work happens.

Employee resource utilization measures the capacity and efficiency of your workforce by comparing the time spent on all work activities (billable and non-billable) to their total available working hours. It’s usually expressed as a percentage, showing the ratio of time spent working hours to the total available working hours.

The Forrester Wave: Intranet Platforms, Q2 2024 report recognizes Simpplr as a Leader in Intranet Platforms. We’re in this for the long haul and are honored to receive this recognition — which we believe reflects our unwavering dedication to transforming the work experience.

ERP software is a must-have for modern, always-on organizations. These tools streamline and integrate how your team manages vital processes such as supply chain planning, HR, finance, manufacturing, project management, CRM, and procurement. But here’s the catch: With so many ERP tools available at your fingertips, you can get confused along the way. In this comprehensive guide, we’ll help you.

The COVID-19 pandemic changed the way many of us work. During the lockdowns, working from home became the norm. However, as the world returns to normal, a new trend has emerged: the rise of the ‘WFH husband.’ This term refers to the increasing number of men working from home while their wives return to the office.