Teams | Collaboration | Customer Service | Project Management

According to the Anatomy of Work Global Index, 79% of workers at collaborative organizations feel well-prepared to respond to challenges—four times higher than weak collaborators.

As a customer support professional, you understand that customer experience is one of the key components to a successful business. Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience. Nowadays, one of the most prominent ways to revolutionize your customer support efforts is to offer multiple channels of communication for your customers to reach out to you, including live chat.

A good customer service strategy can be extremely rewarding in the age of soaring customer expectations. People love to publicly acknowledge when they’ve had a memorable customer service experience. On the other hand, poor customer service can make them forget all the good experiences your company has offered. Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers.

They say that your company’s success is only as good as the goals you set. But with so many goal frameworks available (think: S.M.A.R.T goals, KPIs, OKRs, etc.), selecting the right goal type can be challenging. In this guide, we will cover everything you need to know about OKRs–from what they are to the different departmental OKR examples that you can get inspired from. Let’s dive in.

Small updates, big impact — that’s April’s new feature round-up in a nutshell. We hope they’ll make your Miro workflows that much more seamless, especially if your job is to build new products and you’re looking to collaborate, run sprints, or ship a feature much faster. Read on to see how you can integrate Miro’s newest features, from Private Mode to Card Panels, into your workflow.

Uncover the most effective strategies for managing employee breaks to boost productivity, enhance employee well-being, and optimize workplace efficiency. Learn how Insightful can support your break management efforts.

Dive into the fascinating history of remote work, its growth, and the future of working from home. Discover key insights to help your business stay ahead.

Between 2020 and 2021, poor-quality software cost U.S. businesses about $2.41 trillion. Why? Sometimes it comes down to software having a poor user experience, but more often it’s due to a lack of structure within software development teams. So how do you choose the right people for software development teams? And what development methodology should you use? We’ll show you the basics below.