Teams | Collaboration | Customer Service | Project Management

10 Key Responsibilities of HR Professionals

HR is the glue that holds companies together. It’s the driving force behind recruiting, onboarding, managing the people side of a business, and ensuring employees are familiar with policies and procedures that apply to themselves and overall operations. But if the role of HR professionals is still a bit vague, you may need further insight into their key responsibilities. That’s exactly what this article will unpack.

State of retail CX 2023

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like livestream commerce). What does this mean for retailers? It’s no longer enough to offer great products. Brands are now competing on the quality of customer experiences.

7 steps to successful strategic marketing planning for agencies

As an agency, you know how to provide guidance and deliver projects for your clients. But when was the last time you took a look at your own agency and planned out a strategic roadmap? Agencies spend around 7-20% of their revenue on their own marketing — but that's a pretty wide gap. How can you know what's a good ballpark investment for your agency’s marketing efforts? No matter what your budget is, you need a strategic plan to ensure your marketing investment is worth it.

Why psychological safety is key to fostering creativity in teams

Creativity can be scary. Team members worry about being judged for an idea that is too out there, or they might be nervous about trying and failing. This temptation to stick with tried-and-true approaches is kryptonite for creative thinking — and it’s not just in your head. In fact, 85% of CEOs believe fear stands in the way of their company’s ability to innovate. But why?

3 Dashboard tips to track Google Analytics 4 (GA4) data

As you likely will have heard by now, Google's old Universal Analytics will finally stop processing data on July 1 2023, with the newer Google Analytics 4 (GA4) taking up the mantle. And although most businesses use Google Analytics, most businesses don’t have a dedicated analytics specialist.

How PSA Software Boosts Consulting Services Project Management

PSA (Professional Services Automation) software can help streamline consulting services project management by providing integrated project management tools. Consulting services are complex operations that require efficient management to ensure success. Project management in consulting services involves planning, organizing, and coordinating resources to achieve specific objectives.