Teams | Collaboration | Customer Service | Project Management

Message limits, email open tracking, SendGrid import

We are excited to introduce Guard Rails, now in open beta for Courier, a feature that allows you to set upper limits on the number of messages sent per time period. Courier business plan customers can configure these limits globally, or per user, or per user per subscription topic. Exclusions for certain subscription topics can also be set up, ensuring essential messages are always delivered.

9 tips to manage your software development team (no coding required)

Wrangling a team of software developers is a lot like herding cats — only worse, because in this case the cats all speak a mixture of different (programming) languages. For most agencies, managing a software development team can be even more perplexing because you don’t speak any of those languages. Thankfully, with the right processes in place, anyone can build the skills they need to successfully manage a software development team. Here are nine tips to get you started.

5 Best Process Mapping Tools and Software 2023: A Complete Guide

Did you know that 57% of customer success organizations have taken the time to create a journey map? Process mapping is a critical business tool that helps organizations to visually depict their business processes, identify inefficiencies, and optimize their workflows. In this blog, we will learn what process mapping is, explore the different types of process mapping tools available, and discuss their features and benefits. Let’s dive in.

The Power of Critical Thinking: 10 Steps for Personal and Professional Growth

Do you ever wonder why some people seem better at solving problems or making decisions than others? It’s not just luck or talent – it’s the power of critical thinking! Critical thinking is an essential skill that helps us analyze information, identify biases, evaluate evidence, and make informed decisions. Whether you’re a student, a professional, or someone who wants to improve their critical thinking skills, this article is for you.

7 Tried & Tested Ways To Keep Track Of Employee Hour

Managing employee hours is integral to running a successful business or organization. Accurate time tracking ensures that your employees are fairly compensated and allows you to identify areas where they can improve productivity. Manual time tracking is a challenging task and is also prone to errors. Thus, many companies are looking to automate their time tracking operations for more efficiency and accuracy.