Teams | Collaboration | Customer Service | Project Management

A guide to 12 must-have project management tools in 2023.

Most of us have a little bit of Etsy in our lives, and some a lot more than others. Who hasn’t spent a rainy afternoon on a laptop doing a deep dive into stained glass suncatchers, Chinese wallpaper, or antique custard dishes? Etsy’s an excellent platform to buy and sell stuff, but what makes it great?

Service teams have lots on their plates right now, and customers expect seamless, instantaneous customer support. And while AI can certainly be used to make support agents' lives easier, it's too difficult to implement without an army of developers and accruing high costs…right? Not quite. Zendesk has made AI tools that are accessible to companies and teams of all sizes.

Customer expectations are changing – shoppers want instant answers to their questions at any time of the day. More importantly, they expect their interactions with customer service teams to lead to a resolution. No friction, no bumps. Technology is changing, too. AI has never been more available, and bots are more sophisticated than ever before. That's why businesses are looking for ways to introduce bots in customer conversations.

As of this 2019 GP Bullhound report, Slack was one of the fastest-growing software-as-a-service (SaaS) companies in history, reaching an annual average recurring revenue of $400 million in less than five years. Then the pandemic hit, and with that — well, you’ve probably seen the memes. Slack went from one of the leading business collaboration tools to a household name that remote workers everywhere rely on to stay connected to their teams.

These days, organisations are constantly seeking ways to achieve more with less. To scale their operations and maximise efficiency, companies are exploring innovative tools and techniques to help manage their workforce. ‍ A key priority in this effort is tracking productivity, which can provide critical insights into how resources are utilised during the scaling process.

Interested in an in-depth Veriato vs ActivTrak comparison? Productivity monitoring of a remote team can be quite a hassle. Fortunately, you can use employee monitoring software to track productivity with ease! This type of software is also known as ‘User Activity Monitoring’ (UAM) software. It’s a useful SaaS tool that monitors user behavior and computer activity, conducts insider threat detection, and ensures data loss prevention.

Freelancing has become the norm for many people looking for a flexible and independent job. If you’re thinking of freelance jobs as a way to break into the workforce, this blog is for you! In this article, we’ll explain everything you need to know about freelancing, from the basics to more advanced concepts. We have tips on getting started as a freelancer and outline the different types of freelancer jobs available.

Imagine building a house with a fully remote team. It may seem impossible, but it’s not — as long as you have the right tools. The same goes for the app development process. And at Intch, we believe Miro is the essential piece that brings us all together to develop our AI-powered business networking app. Building our product is a cross-functional process that involves a diverse, globally-distributed team.