Teams | Collaboration | Customer Service | Project Management

Four Metrics That Matter For Remote Workers

The novel coronavirus has hastened a trend toward remote work that was already years in the making. Before the pandemic, many employees worked off-site at least once a week. Now that number is soaring, and PwC estimates that 72% of workers would like to continue working remotely even after the pandemic subsides. In many ways, this is excellent news.

7 things that waste employees time at work and how to deal with it

It is a common saying that time is precious, and it is just like an opportunity. Once it is gone, it can never be regained. Therefore, it is important that whatever task anybody finds themselves doing at the moment, you had better put in much so as to yield high productivity, because once that time is gone and nothing positive comes out of it, such person is no different from Time Wasters.

The Best Way to Solve Information Management Problems of Legacy Applications

With regards to technology, one of the major mistakes that far too many business leaders make involves clinging to legacy applications purely out of a sense of familiarity. They think to themselves, “Why do I need to invest in something new?

Mattermost maintains effective security controls according to recent SOC 2 Type 1 Report

We recently underwent a System and Organization Controls SOC 2 Type 1 examination resulting in a CPA’s report stating that Mattermost has developed effective controls over the security, availability, and confidentiality of the Mattermost Cloud platform.

Time Doctor Vs Replicon: 2021 Comparison

Looking for a Time Doctor vs Replicon comparison? One of the biggest challenges many businesses face today is keeping their employees engaged and motivated. Fortunately, having employee monitoring and time tracking tools in place can help your team perform at peak levels. However, there are so many of them to choose from. Some of these software may have similar features, while others might have unique features to accomplish the same task.

How to use Google Sheets and Clubhouse to create a Product Team dashboard that automatically posts to Slack

Clubhouse have just released a new Google Sheets integration. If you’re not familiar with Clubhouse it’s a project management tool designed for software teams. We’ve been using it at Geckoboard since 2016 and have never looked back - you can read more about why we switched to Clubhouse from Trello here. The new integration automatically exports all your Clubhouse tickets and accompanying metadata to a spreadsheet.

Announcing the Element public roadmap

It’s been a busy year for Element. At a glance, so far this year we’ve: As an open source project, we’ve always strived to default to transparency, working on features in the open with our vibrant open source community. Historically, most of this discussion has happened in our public repositories, like Element Web, or in rooms on Matrix. However, most of this discussion is quite granular.

How not to do remote collaboration

Collaborating remotely has historically been a challenge — and now that so many more of us are home and interacting virtually, those challenges are more apparent than ever. Fortunately, Miro makes collaboration significantly more manageable. Simply put, collaboration is the act of working together to create something. It might be a website, a diagram of some kind, or a vision statement. The key is people coming together to work. But before Miro, there were other ways to collaborate online.

10 Commandments to Become a Customer Support Rockstar in 2021

Gone are the days when customer support was just about resolving your customer’s issue. It has now become a key component of a brand’s overall customer experience and plays a vital role in differentiating it from the competition. 73% of customers fall in love with a brand and remain loyal because of friendly customer service reps, says a report by RightNow.