Teams | Collaboration | Customer Service | Project Management

10 Advantages of Having a Cloud-Based Help Desk

With the advent of cloud services and their flexibility in terms of both accessibility and pricing, many companies moving from an on-premise model to a cloud/hosted model. This has become especially true when it comes to service desk operations since they require constant software and hardware support as well as a robust ticketing system that can keep up with user demand.

What is the Employee Experience and How Does it Impact Your Business?

When we hear the phrase “Employee Experience,” several questions come to mind. First and foremost, what is it? Is it a top-of-a-mountain, mystical experience, where the employee discovers their value, worth, and employer appreciation? The simple answer is “Yes.” According to a Gallup report,” The employee experience is the journey an employee takes with your organization.

How to manage scope creep with better project management

Scope creep: It’s an ever-present threat for project teams, a bogeyman lurking behind every decision, threatening to delay or even derail your current project. For project managers, scope creep is especially frustrating. It almost always seems to be due to someone else’s decision — one that’s outside of your control or that you don’t even know about until it’s too late. Yet it’s you, the project manager, that usually gets blamed for any project delays.

Virtual Team Building Activities: Trends and Tips

If you have come across this blog post, you surely are looking for some virtual team building activities to bring your employees together. Whether you are the boss, a manager, or an enthusiastic team member taking the initiative to uplift your virtual work environment, this article is for you! Who would have thought virtual work was going to dominate most of our routines at such an unexpected and unanticipated rate?

6 ways customer service chatbots increase customer satisfaction

The digitalization of businesses is growing at a rapid pace. Customers demand that products and services be available 24/7 throughout the year. Because of this demand, customer service chatbots are becoming increasingly popular among businesses. A chatbot is a software program that uses Artificial Intelligence and Machine language to operate. A customer service chatbot is being used in the e-commerce business for improved customer service.

Sales development representative: SDR sales role guide

If you’re reading this, you probably have a solid idea of what’s required for a strong sales team: The question is: which members of your team are handling all of this? If you expect your sales representatives to handle this avalanche of logistics while also closing deals, you’re setting yourself up for some seriously burned-out teams and major issues with efficiency. The secret to a successful modern sales team isn’t the closers—it’s the people behind the scenes.

Time blocking: the old kid on the block

In 2022, we may find ourselves pondering how life used to be and whether our work routines will ever go back to how they were. Some of us feel that we used to get a lot more done back in the day, and many of us have struggled to maintain our mental well-being while remaining productive at work. It's more important than ever to balance our work lives with our personal lives. Remote work poses many challenges, and without a concrete strategy, it can be easy to get bogged down.

Why project managers need to embrace the 'joy of being wrong' for successful decision-making

Successful project managers bring to the table stellar technical expertise and team-handling competence. These attributes together with other beneficial behaviors help them in strategic decision-making whenever needed. A frequently-overlooked aspect for this kind of decision is its authenticity. A decision derives its authenticity from the decision-makers' awareness of their own limitations and willingness to admit to them.