As of April 15, 2020, Mattermost Extended Support Release (ESR) version 5.9 is no longer supported. If any of your servers are not on ESR 5.19 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.

It shouldn’t come as a surprise that team messaging platforms are widely popular among employees. Data shows that 71% of employees in the tech industry and 62% of the workforce in international companies rely on these tools. They’re simply more efficient than email; you get instant responses, have an easier time staying productive, and can better foster relationships (the foundation of great collaboration).

As many teams are now working remotely due to COVID-19, they’ve been forced to use virtual communication tools like Microsoft Teams to collaborate effectively! But how do you go about using Microsoft Teams? After all, while Microsoft Teams is an effective tool, it can be confusing! To help you get a quick start, this article is a step-by-step guide on how to use Microsoft Teams for your video conferencing and communication needs.

Does your company currently measure customer satisfaction? If so, how accurate and time consuming are your measurements? With so many different touchpoints factoring into customer satisfaction, from ticket response time to NPS (Net Promoter Score) and everything in between, getting actionable information in a timely way can be a challenge. This doesn’t mean you should take the easy way out when it comes to measuring customer satisfaction.

Because the global economy has transitioned from manufacturing to one based in knowledge, cyberattacks are now the fastest-growing crime in the world and are expected to cost businesses and governments $6 trillion a year by 2021. Today, a company’s most valuable assets are its intellectual property and proprietary data.

Why we reimagined Slack for iPhone and Android—and what we learned along the way

The recent shift to remote work and physical distancing has forced many organizations, including Asana, to rethink how they connect and communicate as a distributed team. Building inclusive communities must be a part of that shift. Being fully remote—compounded by living through a global pandemic—makes it even more critical to be intentional about creating an inclusive community.

Managing change isn’t just a normal part of business, it’s a normal part of life. Yet learning how to manage change well doesn’t come naturally, it’s a skill that has to be developed and honed. That’s especially true for organizational change, which often involves a lot of moving parts, including different people, systems, technologies, and goals. For your desired changes to take root, your organization needs people that possess change management skills.

Working remotely has become the new normal in light of the ongoing pandemic. That being said, some people have found themselves struggling to make the transition. Many have already fallen victim to burnout due to the shift in work environments. However, certain software can make collaboration a lot easier. Communication apps like Slack help you stay in touch with your coworkers even when you’re all working from home. Still, not everyone will be compatible with it.

Whether your ecommerce company is just trying to keep things ticking along, or one of the lucky ones with increased demand, it can be hard to stay focused on your customers. In both cases, you’re much busier with day-to-day stuff, and handling more inquiries. You’re also trying to seize opportunities that will boost your business. Amidst all this, you don’t want to lose sight of what your customers actually need.