The Mattermost platform is a powerful messaging tool that enables secure team collaboration. Rather than creating unique Mattermost plugins for each tool, Cognitio created a custom SMTP mail intercept capability that leverages AWS Lambda functionality and custom code to create integrations for a number of third-party applications.

Creating strong relationships with your customers isn’t something that happens overnight. And, every customer has a unique personality and perspective on business relationships. Ever been around a group of young pups? They may have the same parents and even look alike (i.e. adorable with tiny floppy ears) but talk about some unique personalities! It takes time and effort to understand individual pups and businesses alike, but once you do the end result is very rewarding.

Regardless of the type of business, every product and service needs to provide a great customer experience. That’s why the need for great customer experience specialists has been on the rise. The better the customer experience, the better your reputation, sales, and revenue will be. But what does a customer experience specialist do? And how can you hire the best ones?

Remember that movie Groundhog Day? Where Bill Murray experiences the same day over and over and over and heartwarming hilarity ensues? Working from home can feel like a lot like that (minus the heartwarming hilarity). The hours meld together because there’s no natural divider to separate work time from personal time.

It’s easy to look at project management software through the lens of a single goal: more successful projects. It’s true: 77% of high-performing projects are built with project management software. Companies that use project management software are better at staying on schedule, on budget, and on top of stakeholder needs. Those things create a better customer experience and a stronger bottom line. But remember, buyers are human.

When you hear the word “transparency,” project management software probably isn’t what comes to mind. Maybe you think of the window next to your desk. Unless the blinds are closed, you can see clearly into your yard. It’s not much different in the work context: Unless you have a reason to block the light, you should be able to watch what’s going on from where you’re seated. Project management software is that transparent window.

So you’ve decided on a project management software you want to introduce to your team. Great! Choosing a project management software is a challenge in and of itself. But now that you’ve found the perfect one, the real battle begins: implementation.

Business is a battle, and the companies that best optimize their resources tend to win. But without a clear look at project-level data, it’s impossible to distribute those resources well. The right project management software shows you how and where your resources are spent. Organizing, executing, and analyzing projects is a lot easier when you can find it all on a single platform.

Our legal team shares its favorite tips and tools for automating repetitive tasks, collaborating with outside counsel and much more, all inside Slack

Telecommuting or remote working is no longer only a strategy to scale up your customer service or globally distributing your support teams. It’s a growing necessity that is more about future-proofing your customer service against business-related uncertainties. Apart from being a developing global necessity, the need for telecommuting also entails the preferences of workers.