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Changing B2B Support Software Part 1: How Do You Know When to Switch?

Even in everyday life, people are bombarded with the concept of “change” and “switch.” Whether it’s driving by a billboard advertising a cool new car or seeing a phone company commercial on TV and wondering if you can get more data for less money, there’s always someone out there trying to paint a picture of a greener pasture. Companies want you to switch, but how do you know when it’s a good idea?

Everything I need to know about coping with crisis, I learned from the Agile Manifesto

We’re many weeks into the COVID-19 crisis and, I don’t know about you, but things still feel chaotic to me. Part of it is trying to work from home while also homeschooling a 6-year old and 9-year old. Part of it is trying to keep up with all the recommendations and requirements from our public health officials. The big reason things feel chaotic to me, though, is all the uncertainty.

22 Powerful Communication Quotes to Deliver Better Messages

It doesn’t matter if you’re talking to your partner, your children, or your colleagues – proper communication is essential. It can also be difficult to get right. The ability to convey your message can positively impact many areas of your life for the better but it takes practice. This collection of communication quotes will help you gain perspective, improve team collaboration, and make it easier to communicate well.

The Project Management Guide for Remote Teams

The end of 2019 was also the beginning of something catastrophic: the COVID-19 pandemic. The global pandemic has been responsible for threatening the economy and triggering debates concerning the second recession of the millennium, and for many organizations, it has also resulted in the immediate shift to remote work.

Tips, tricks, and tools for working remotely

In recent weeks, the coronavirus pandemic has forced millions of people around the world to suddenly work from home. For many, remote work had been an occasional experience; for others, it was altogether unfamiliar. Now, working from home is the “new normal” for many of us, at least for the short-term. If you are new to remote working, it can feel challenging to adjust as you find a new rhythm for connecting with others and managing the workday.

Why we love/hate Slack, adjusting personalities, & influencing remote work culture

Last week we held the next session of our webinar series and asked the question, “How can product managers thrive when working remotely?” Craft.io CEO Elad Simon sat down (virtually) with Arif Gursel, CEO of ViBEHEAVY, for a lively and insightful chat that touched on the best ways for remote teams to communicate, avoid potentially detrimental tools, and the role PMs have to play in this transforming world of remote work.

Top 6 Virtual Team Communication Tools (Features, Pricing)

Teams across the world have switched to remote work in light of the COVID-19 pandemic. However, when you’re used to working in the same office, virtual communication can seem impossible. If you’re in the same boat, here’s some good news: it isn’t. Virtual teams have been collaborating efficiently for decades — and there’s one thing they all have in common. They all use virtual team communication tools.

How a Tech Support Company Uses OneDesk to Track Sales and Incoming Ticket Requests

Generally, being a tech company is about anticipating the client’s needs and requirements while staying abreast of trends in the information technology industry to achieve and sustain technological competence. Tech Support companies provide the technical expertise needed to keep systems running both for smaller and larger organizations. Most startup tech support companies rely on internally developed and managed tools for their operations in their early stages.

Top 11 integrations to keep your remote tools and teams connected with Asana

Ready or not, we’ve entered an age of remote work. But as the physical distance between individuals has grown, so has the need to keep teams and tools connected. To do so, we recommend integrating your favorite business tools to help limit toggle fatigue and maximize visibility into the work happening across your organization. Here are some top integrations that remote teams use daily to keep their work connected, from anywhere, with Asana.

Inbound vs. outbound call centers: What's the difference?

In a world of chatbots and email, you might guess that shoppers today rarely call businesses. The opposite is true; according to The Zendesk Customer Experience Trends Report 2020, the phone is still the most common tool customers use to resolve issues with a company. That’s true even for millennials and Gen Z. An analysis of 45,000 companies shows that more than 50% of their millennial and Gen Z customers call businesses.