Teams | Collaboration | Customer Service | Project Management

Data-driven decision making is the process of collecting data based on your company’s key performance indicators (KPIs) and transforming that data into actionable insights. This process is a crucial element of modern business strategy. In this article, we’ll discuss the benefits of data-driven decision making and provide tips so you can make informed decisions at work. If there’s a looming decision ahead of you at work, it’s often hard to know which direction to go.

The Techforce Agent helps resolve more than a third of Salesforce's IT support requests instantly, freeing up time for complex troubleshooting.

M-Files is no newcomer to digital technologies. Quite the opposite. "We've been working with machine learning and artificial intelligence for decades. That’s the foundation for why our solution is among the top AI-powered platforms on the market today. It helps businesses of all sizes and across all industries improve information management, compliance, and productivity," says Stig-Arne Ryeng, expert in digitalization and information management at M-Files.

If you want to grow your business, you need to know about and track the various KPI metrics for small business growth. Your small business will not stay small forever. That’s for sure, you will expand it. However, on what basis? Did you know that organizations that don’t set and track key performance indicators can miss various new opportunities and can be 70% behind in growth?

Digital work is a moving target. New technologies surface constantly, priorities evolve, and it’s tempting to try everything at once. But I’ve learned that chasing every trend doesn’t get you closer to a goal—it just creates noise. In my role as Head of Digital at Asana, I’m constantly asking myself how we stay ahead of tech changes that seem to accelerate daily.

We’re taking you behind the canvas to meet the people who actually make Miro. We’ve already taken a look at Tables & Timelines. Next up: Diagramming. Miro helps teams visualize complex diagrams, processes and systems super fast. It includes over 2,500 diagramming shapes and hundreds of templates to support everything from optimizing cloud costs to mapping your organization.

What transforms an intranet from a digital filing cabinet into a vibrant workspace? The organizations honored with this year’s Simpplr Employee Experience Excellence Awards have cracked the code on intranet engagement, creating platforms where employees actively participate, find essential resources, and feel recognized for their contributions.

Employee monitoring is no longer a “nice-to-have”; it’s a strategic necessity in today’s increasingly digital, distributed, and data-driven work environments. The way we work has fundamentally changed. Hybrid and remote setups are now the norm, knowledge work is spread across dozens of apps and devices, and attention is more fragmented than ever.

Modern support leaders know this well: Customers expect fast, accurate responses no matter where they reach out—whether it’s via email, live chat, social media, or phone. The longer they wait, the more frustrated they become—and the more likely they are to churn. If you’re a support leader trying to meet these rising expectations, you’re not alone.

Cyberattacks are growing fast. Businesses, big and small, feel the heat. Hackers don’t just aim for money; they target trust and data too. Many companies scramble to keep up but fall short against modern threats. Here’s the key takeaway: experts report that cybercrime costs could reach $10.5 trillion annually by 2025. That’s not just alarming—it’s a critical reminder for businesses everywhere.