Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.
CharlieHR is a two-year-old London-based startup that created a free platform to help small businesses manage everything related to human resources. They are 18 people strong, used by a few thousand companies all over the world, and successfully just launched a paid version of their software.
Hello Riot.im fans! As the latest release of Riot.im lands on the App store, Google Play and (we’re pleased to say once again) FDroid, Phase one of Matrix Communities is now live across all platforms.
Today we’re excited to announce a brand new integration with Freshdesk that makes it easier than ever before for Freshdesk customers to stay focused on delivering exceptional customer support.
Version 3.0 of our Android, iPhone/iPad, and Desktop apps are available today which include support for receiving push notifications with image attachments!
Nearly 80 percent of university IT teams to focus on customer experience over next twelve months
We are lucky to witness a global transformation in the world, where anyone can do awesome creative work with the best pros, regardless of the circumstances. And RealtimeBoard is here to help you find a common ground and achieve a shared understanding with your team.
Pushover is used in many organizations for sending network monitoring alerts to Ops teams and even in many volunteer firefighter departments to send out secondary alerts. A popular feature Pushover has had for years is our Emergency-priority alerts, which repeat at a given interval until the recipient acknowledges it by tapping a button on the notification.
With the latest releases of Riot.im for Android (0.7.05) and iOS (0.6.3), key sharing is now fully live across all platforms: Riot.im web, desktop and mobile!
We are super-excited to announce major new releases of Riot across both Web, Desktop, iOS and Android! This is the first time ever that releases for all platforms happen to have lined up in sync… and meanwhile over on the Matrix.org side, there are also releases of Synapse 0.25 (needed for the latest Communities features) and even a new stable 0.3 release of the Matrix Spec itself (after an accidental 16 month hiatus :S)! So: happy release day everyone! :D
