Teams | Collaboration | Customer Service | Project Management

Latest Posts

Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook

Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.

How to make your collaboration in RealtimeBoard seamless with our new Slack integration

Over the past few years, we have seen corporate messaging apps like Slack increasingly dominating communications in companies moving towards digital transformation. Global brands like IBM, Condé Nast, Target and Capital One are improving communications and tying teams together in Slack. And luckily, it’s not just about top–down guidelines. As end users, we also adore its simplicity, transparency and fast communication speed.

Riot.im Web 0.14 is HERE!!!

After far too long a wait, Riot.im 0.14 is here (landing in conjunction with Synapse 0.27.3) and it’s a big one! We’re landing (big breath in): community filters, publicly-joinable communities, E2E stability across multiple tabs, E2E key re-request UX, granular settings, performance and memory footprint refactors, a new ‘Status’ theme and a whole bunch of languages! *phew*

New Pipedrive integration - spend less time digging into your KPIs and more time selling!

In a busy sales team it’s almost impossible for everyone to know how the team is doing at any given moment and how individuals are contributing towards goals. Yet sharing up-to-date performance data with a live TV dashboard can have a huge positive impact on a team’s overall performance.

Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

Avail is building a community of responsible landlords and tenants by providing them with education, end-to-end tools, such as tenant screening, and customer service to support them in their rental experience. In this guest post, Co-founder and CTO Laurence Jankelow talks about how the Avail team went from pulling in different directions to uniting behind key KPIs and how that focus allowed them to scale.