The news that Slack has acquired the intellectual property behind Atlassian’s HipChat and Stride chat and messaging services, has left its users wondering, “What next?” All that’s clear is that Atlassian will be discontinuing HipChat and Stride and providing a migration path to Slack for users. When that happens, and what that actually means is unclear. So, if you’re one of those users, and you’re considering your alternatives, what should you be thinking about?

We’re excited to announce the launch of our integration with WhatsApp Business Solution. WhatsApp is a simple, reliable, and private way to talk to anyone in the world and lets people stay in touch with friends, family and businesses–anytime, anywhere.

SAN FRANCISCO — August 01, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.

SAN FRANCISCO–(BUSINESS WIRE)– Zendesk, Inc. (NYSE: ZEN) today reported financial results for the fiscal quarter ended June 30, 2018, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com. All results and guidance are based on the revenue recognition standard ASC 606.

We’re closing out July with some great new apps.

Artificial intelligence, or AI, is slowly becoming a part of our daily lives. Siri and Alexa are now household names, and their users have grown accustomed to how easy they make it to access information. And while these types of virtual assistants are primarily for personal use, AI also presents huge opportunities for businesses, particularly for customer service.

Dixons Carphone has said a huge data breach that took place last year involved 10 million customers, up from its original estimate of 1.2 million. Personal information, names, addresses and email addresses may have been accessed last year.

Like any other profession, a career in customer service comes with its own hurdles and challenges. With so much information out there and a steep learning curve, it is very normal for an individual, new to this space, to find customer service daunting in the beginning. This article is aimed at helping you get started in customer service by preparing you for the most common challenges you will face in support.

Riot.im Web 0.16 is here, and it lands some serious upgrades to core functionality, including: replies, a brand new composer and (at long last) full integration with Jitsi web conferencing!

When businesses are starting out, they prefer a shared mailbox for customer support. And it’s understandable because the volume of issues is quite low. But things change drastically when the business expands. When teams get bigger, there are inevitable trade-offs one of which is a cluttered and overflowing mailbox. This calls for a switch to a better process of handling customer issues or tickets. But how do you know when you are ready to switch from a shared mailbox to a helpdesk software?