You may express thanks at a daily standup or tag a thank you at the end of a work-related message, but sending an appreciation email to an individual employee to personally thank them can bring a smile to their face, and also benefit the business. A simple way or gesture of saying ‘we appreciate you’ can significantly boost employee morale, foster a positive workplace culture, and encourage greater productivity.

Staff augmentation is a flexible outsourcing strategy that allows companies to add specialized talent to their teams as needed. Rather than hiring permanent employees, businesses can temporarily “augment” their staff with skilled professionals from an external provider to fill gaps, complete projects, or support ongoing tasks. This model enables companies to access talent quickly, optimize costs, and stay competitive in a fast-changing business environment.

Effective communication for any team is crucial, but especially in software engineering, where collaboration across multiple stakeholders is essential to progress in any project. As part of the How I Do It In Miro series, Anubha, software engineer at Miro, shows us how she overcomes this challenge with Miro.

Are you looking to create a knowledge base? You don’t know where to start? Well, let me tell you that you’re in the right place. A knowledge base (KB) is a central tool within the scope of Knowledge Management. It can be a game-changer if you’re looking to improve self-service support, reduce repetitive support tickets and questions, and improve overall information sharing among employees.

Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an unlimited number of customers or external users at no additional cost. Below are some useful features available with our MFA.

‍ Did you know the ITRC reported 2,365 cyberattacks in 2023? Therefore, senior leaders must build strong cyber resilience to fortify data security. That’ll be your ability to swiftly recover, respond, and identify security incidents. PwC notes that only 2% of organizations implement firm-wide cyber resilience. This can be attributed to challenges like lack of awareness, complex IT environments, and resource constraints.

Did you know that nearly 55% of IT leaders say they waste resources because of bad capacity management? Every tech dollar matters in today’s business climate so improving IT capacity management is key. It helps you use your digital assets to their best. This way, you can meet your business needs today and plan for tomorrow’s, keeping your operations efficient and sustainable. In this article, you’ll learn about the important parts of IT capacity management.

Eager to protect your business from insider threats? Discover why real-time alerts are key to keeping your business same. Find out how Insightful's real-time alerts can safeguard your company.

Yohan Lobo, Senior Manager, Industry Solutions, M-Files, has been featured in Global Data to discuss how Artificial intelligence (AI) has emerged as a crucial enabler of such transformation in the financial sector. Read the full article on How AI is transforming customer services in the financial industry - GlobalData. "Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress.

Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.