Teams | Collaboration | Customer Service | Project Management

Latest Blogs

Empowering Customers: The Value of Self-Service Support in Manufacturing

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.

Microsoft Teams launches Copilot to boost workplace efficiency

Microsoft Teams is leading the way in innovation in the rapidly changing digital workplace space, particularly with the recent release of Copilot features that improve efficiency and simplify collaboration. Tools that promote efficient communication and remote work are more important than ever as it become more mainstream. That’s exactly what Microsoft’s latest announcement promises, bringing AI-powered improvements meant to turn Teams into a vital tool for employees everywhere.

The Definitive Guide to Maximize Efficiency with Agile Time Tracking

Efficient time management is essential for maximizing productivity and achieving project success. One method gaining increasing popularity is agile time tracking. This practice enhances traditional methods, offering dynamic solutions for modern teams. In this comprehensive guide, we’ll delve into the complexities of agile practices, providing actionable insights and best practices to unlock your team’s full potential.

How To Measure & Improve Employee Productivity in 2024

Measuring employee productivity is a critical part of today’s competitive business landscape. It’s a tool that empowers managers and business leaders to optimize growth cycles, manage performance culture during stressed periods, and understand how effectively their employees are working. Providing a roadmap to improve performance also empowers managers to enhance their performance management skills.

How To Know If Remote Employees Are Working

Managers can stroll around cubicles and in offices to observe what employees are working on and ask for progress reports. They can also spot physical cues of unproductivity, like absent-mindedness or task aversion. Remote managers, on the other hand, have the unique opportunity to harness trust and technology to determine whether employees are working. This technological empowerment allows them to manage their remote teams, even without physical proximity, effectively.

CPA Courtney Kunzig Discusses Automation in Accounting

Knowledge work automation is poised to reshape multiple industries. This is especially true in professional services. In this sector, knowledge is often the primary deliverable. Accounting industry workers handle huge amounts of client data. They also manage sensitive information and face tight deadlines. Workflows, security and compliance, client satisfaction, and firm growth are major priorities for these professionals.

30-60-90 day plan for new hires (template and examples)

A 30-60-90 day plan outlines the first 90 days of a new team member’s employment and familiarizes them with company policies, teamwork, and goals. This action plan helps your team members check off essential items as they adjust to their new work environment. In this piece, we’ll outline the key components of a 30-60-90 day plan and explain why having one is beneficial.

20 defining characteristics of high-potential employees

Finding and developing high-potential employees (HiPos) has become critical for businesses hoping to maintain growth and competitiveness in the fast-paced world of modern business. In addition to being top achievers, high-potential employees are those who possess the skills, drive, and dedication necessary to succeed in leadership roles within a business.

The evolution of work: Embracing remote work in digital agencies

The job landscape is changing significantly, especially in digital firms. It’s not as sudden as some may believe that the trend toward remote work, which gained significant traction in 2020, is happening. According to data from the ONS cited by Quotezone, just 4.7% of UK employees worked from home prior to the pandemic. By 2023, that number had skyrocketed to 44%, with 16% of these workers doing so permanently.

Digital Sovereignty: Wire and Schwarz Group announce partnership

Wire and the Schwarz Group today proclaim a strategic partnership to advance secure communication and data sovereignty in Germany and Europe. The partnership was announced at the Cybersecurity Conference by Schwarz in Heilbronn. The strategic partnership has three key points: Wire secures the digital communications of governments and companies in the areas of critical infrastructure, energy, and telecommunications worldwide.