Teams | Collaboration | Customer Service | Project Management

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asana

Asana tips: Everything you need to know about Workload

Nov 4, 2024 By Julia Martins In Asana
How much clarity do you have into your team’s workload? If you answered “not a lot,” you’re not alone. In fact, 1 in 4 businesses say they either have no process in place or rely on “gut feel” to distribute work. As a result, a whopping 80% of employees report feeling overworked and close to burning out.
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zulip

Expert guide on choosing the best team chat app for your business in 2024

Nov 4, 2024 By Alya Abbott In Zulip
Are you looking for a team chat app for your business? Perhaps your tools aren’t scaling well as your organization grows, or you’re early in your journey and want tools that will grow with you. Maybe members of your remote or global team are frustrated with your current communication software. Team chat is often the virtual office for your organization, where employees spend a significant portion of their working hours.
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teamsupport

Personalize your Frontline Support with AI Agent

Nov 4, 2024 By Riley O'Donnell In TeamSupport
TeamSupport’s powerful AI suite just got a new addition to help you drive business growth: AI Agent. AI Agent is an advanced chatbot that seamlessly integrates language processing, machine learning, and artificial intelligence to provide effective, timely chat support 24/7. AI Agent responds immediately to customer queries and questions with a friendly tone and instant responses, ensuring no customer inquiry falls through the cracks.
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rocket.chat

Rocket.Chat 7.0 brings AI, integrated VoIP and an extended Starter plan

Nov 4, 2024 By Marina Hudek In Rocket.Chat
In a time when organizations are striving to drive efficiency without compromising on data security, Rocket.Chat remains committed to empowering teams with the tools they need for seamless and secure collaboration. This very commitment shapes our roadmap to help admins and teams achieve peak productivity while safeguarding their data.
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DeskTrack

Agile Planning: The Complete Guide

Nov 4, 2024 By DeskTrack In DeskTrack
Agile planning is the present and the future. Businesses and organizations are adopting it and gaining many benefits. These include increased customer satisfaction, employee engagement, and streamlined operations. Plus, don’t forget the boost in collaboration and productivity. So, are you using this modern project planning and management method yet? If not, what are you waiting for? Did you know that about 70% of businesses have adopted agile techniques?
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teamwork

IT process automation

Nov 4, 2024 By Ben Brigden In Teamwork
IT teams face a lot of challenges in today’s tech-driven world. You’re constantly juggling repetitive tasks—like software updates and help desk requests—which can feel like a never-ending cycle. This leaves little time for the strategic work that drives the business forward. On top of that, there’s pressure to keep systems running smoothly while maintaining security measures. Manual processes can lead to mistakes, resulting in downtime or security breaches.
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Workstatus

Workstatus vs. Time Doctor vs. ActivTrak: Features and Pricing Compared

Nov 4, 2024 By Workstatus In WorkStatus
Nowadays, businesses have plenty of options when they search for employee monitoring software. Time Doctor, ActivTrak, and Workstatus are a few of the top-listed software on the market. But choosing the right one often becomes a tough nut to break. There’s not one, but ample reasons for this. Each tool has different features, but many are similar to others. Evaluating every feature is important to making the best choice for your company.
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exoprise

Why Your Desktop-as-a-Service (DaaS) Is Causing More Support Tickets

Nov 2, 2024 By Simon Dion In Exoprise
As organizations continue to embrace digital transformation, Desktop-as-a-Service (DaaS) has become a popular solution for delivering virtual desktop environments to employees. With the flexibility, scalability, and security Virtual Desktop Infrastructure (VDI) offers, DaaS has the potential to streamline operations and boost productivity. However, this technology is not without its challenges, particularly when it comes to managing and monitoring end-user digital experience or DEX/DEM.
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chanty

5 Tips for Creating Effective Workload Management

Nov 1, 2024 By Chanty team In Chanty
Did you know that more than half of organizations have experienced a failed project within the past year? While it’s easy to blame market conditions, competitors, or insufficient resources, the usual culprit is often much closer to home. A lack of effective workload management, strong leadership, and streamlined processes are common factors that impact a project’s success.
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monitask

How to Discuss Your Career Opportunities and Get What You Want

Nov 1, 2024 By Junun Saleh In Monitask
Most employees dread the annual performance appraisal meeting. They do not look forward to discussing their career opportunities with their boss. However, if you know how to discuss your career opportunities and get what you want, the appraisal meeting can be a positive experience. This article will inform how to discuss your career opportunities and get what you want during your annual performance appraisal meeting.
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