Teams | Collaboration | Customer Service | Project Management

Our Design Ops team supports more than 600 designers across Atlassian. And like most operations teams, we were seeing the same pattern over and over again: important questions landing in Slack, manual triage happening in the background, and too much useful knowledge trapped in docs that people either couldn’t find or didn’t have time to read. We built DOT, the Design Org Teammate, to change that.

Centralized project feedback is the foundation of effective collaboration for remote teams. Without a single place to collect, review, and track feedback, important decisions get buried across chats, emails, and meetings, leading to confusion and unnecessary rework.

You know how things work. The question is whether your team does—or whether that knowledge walks out the door the moment you do. Our research into 303 professional services firms found that only 21% have documented best practices. The other 79% are running on institutional knowledge. Which means onboarding takes longer, quality depends on who’s staffed on a project, and every departure walks out with know-how nobody wrote down. Most ops leads already know this.

Most teams treat capacity planning as an operations chore, something the resourcing spreadsheet handles on a Monday. That framing is why so much client work loses money without anyone seeing where. Capacity planning is the lever that decides whether the work you win is actually profitable to deliver, and this guide walks through the benefits one by one so you can build the case for it and act on it.

A developer with the right AI tools can now build in days what used to take a quarter. So a lot of CIOs are asking a fair question: Why buy an enterprise platform when my team can spin something up in a sprint? The answer depends on what you think you’re replacing.

For many organizations, employee newsletters remain one of the most reliable ways to keep employees informed. But too many newsletters have become catch-all containers for every update, announcement, and reminder. When everything is important, nothing feels important.

Bring document knowledge you already have access to from Google Drive, SharePoint, and OneDrive into Rovo Search, Chat, and Agents so teams can move from questions to useful context faster. The project plan is in Google Drive. The financial model is in SharePoint. The work is tracked in Jira, and the decisions are documented in Confluence. Your team has the information it needs.

Choosing a cloud compliance recording platform is a bigger decision than swapping infrastructure. For a regulated firm, the recording system is the evidence base it relies on in an audit or investigation, so the platform has to be judged on what it can prove, not just its features. This guide sets out why regulated firms are moving compliance recording to the cloud and what the move gains them.

Most professional services automation (PSA) buying guides exist to sell you a PSA. This one might actually talk you out of it. A PSA is the most powerful platform a services firm will ever buy. But it only amplifies what’s already there. If your operations and processes are a mess, a PSA won’t fix that. It’ll just help you scale the mess, faster. It’s only worth the investment once your foundation is solid.

Every few months, something shifts. What you’re doing in Slack today wasn’t possible three months ago. In April, Slackbot learned to act. In May, it learned to see. In June, it learned you and your systems. And it listens. In July, Slackbot moves work forward, in the conversation.