Teams | Collaboration | Customer Service | Project Management

Discover how technology and ops leaders use workforce analytics for IT and software services. Learn tips to protect focus time and improve service delivery.

Six conversations with tech outlet theCUBE on AI, IT, and doing the work that matters.

You built the wellness program. Leadership approved it. Communications promoted it. The launch was strong — good turnout, positive feedback, solid initial participation. Then six months later, utilization is down 60% and you’re not entirely sure why.

Over the last two years, every people leader I know has been chasing the same number: what percent of our employees are using AI? It’s the wrong metric. At Atlassian, we learned this through firsthand experience. We’ve gone through three evolutions of how we measure employee AI adoption, and each time we changed the metrics we learned something telling about what the old numbers were hiding. Those shifts have changed how we hire, develop, and bet on talent.

Our Jira engineering team was spending more time than we’d like focused on KTLO (keeping the lights on) tasks – the small, but important maintenance tasks nobody wants to spend time on. This includes work like cleaning up old feature flags, chasing flaky tests, fixing identified vulnerabilities, addressing accessibility issues, and chipping away at a long tail of bugs.

States, countries, and the EU have been developing AI regulations—this summer they begin enforcement.

Agencies grow by adding clients, not headcount. At some point the spreadsheets stop working.

Finding the best apps for work can be difficult when there are countless tools available for communication, collaboration, project management, video meetings, file sharing, and productivity. Choosing the right apps is important because the tools your team uses every day directly impact efficiency, teamwork, and overall business performance.

To track time spent on work, define project and task categories, use automated time tracking software to log hours in real time, monitor application and website usage, classify productive versus unproductive activity, and generate reports. Tools like DeskTrack automate this process for teams of any size.

Know all about calculating payroll hours and the methods that go behind it. This blog, we will give useful insights and the best software for calculations.