Teams | Collaboration | Customer Service | Project Management

How to Track Billable Hours: A Guide for Agencies & Professional Services

To track billable hours, you need a repeatable system that defines what counts as billable, records time by client, project, and task, and reviews entries before invoicing. This guide gives freelancers, agencies, and professional services businesses a practical, method-first approach that works whether you use time tracking software, a spreadsheet, or a manual log.

How to Choose the Right Verint Financial Compliance Partner: 5 Criteria for Compliance Recording Buyers

Verint Financial Compliance (VFC) is one of the leading platforms for financial services compliance recording. It is primarily delivered through certified partners, meaning the partner you choose shapes everything from go-live speed to audit-readiness years later. This guide gives buyers a five-criterion framework for evaluating any Verint Financial Compliance partner against the realities of financial services compliance recording in regulated environments.

Employee Retention Statistics 2026. Why Employees Leave Long Before They Resign

There’s a scene in Harry Potter that unintentionally explains modern employee retention better than most management frameworks. Dobby, the house-elf, is loyal to the point of self-destruction, bound to a household not by joy but by obligation. He shows up, does the work, absorbs the pressure, and flinches when he makes a mistake. And when Harry Potter finally gives him a sock, a symbolic act of recognition and autonomy, Dobby is free. Not just legally. Emotionally free.

What Are the Pros and Cons of Employee Monitoring?

When your workforce is a mix of in-office and remote workers, visibility is everything. But where do you draw the line? Striking the balance between company data protection and team trust is one of the biggest challenges that leaders face. That’s why it’s essential to understand the pros and cons of workplace monitoring before rolling out your strategy.

How to summarize project progress (without wasting half your Friday)

I used to dread Friday afternoons. Not because of the work itself, but because of the hour I'd lose pulling data from three different spreadsheets, a time-tracking app, and a chain of Slack threads just to answer one question: "How's the project going?" If that sounds familiar, this guide is for you.

How to build a project timeline in Excel (and when to move beyond it)

I've built more Excel timelines than I care to admit. They always started the same way: a clean spreadsheet, a few task rows, some color-coded cells, and the quiet confidence that this one would actually stay up to date. It never did. This guide walks you through exactly how to build a project timeline in Excel, covering three methods from detailed Gantt charts to quick milestone visuals. I'll also share the signals I've learned to watch for that tell you it's time to move beyond spreadsheets altogether.

Atlassian Design System: Building the context engine for the AI era

Maria Christley is the Head of Design for the Atlassian Design System, leading over 35 designers globally across Design Language, Accessibility, Systems Architecture, and AI. She is a 2025 Women Leading Tech finalist and has spoken at Figma Config and UX Australia. Rachel Radford is a Design Manager on the Atlassian Design System team, where she leads designers working on the systems, components, and practices that power Atlassian’s products at scale.

How to monitor sales team performance in real time

Most sales leaders I've spoken to manage their teams on a one-week lag. The Monday meeting reviews last Friday's numbers. The pipeline review on Thursday looks at data that was entered into the CRM sometime earlier in the week, by reps who were also trying to hit their calls target at the time. By the time a problem becomes visible, it is already several days old. This is not a people problem. It is an infrastructure problem.