Teams | Collaboration | Customer Service | Project Management

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ITIL 4 Certification and more - Vivantio Vibe Podcast

It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021. So, what are you options now? Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification?

The Developer's Guide to Building Notification Systems: Observability and Analytics

At your CTO’s request, you recently started researching how to go about revamping or building your product’s notification system. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams working just on notifications, but smaller companies like yours don’t have that luxury.

How Intelligent Information Management Affords Nearly 3x ROI for Organizations

In business, if you were to ask a group of executives to name their top five investments which have a measurable positive return on investment (ROI), you would probably see many of the same, usual suspects on their lists: ad programs, salespeople, fulfillment systems, marketing infrastructure, lead generation programs, to cite a few. That checks out. Sales and marketing investments are usually viewed through the lens of ROI, and as well they should. But what about the ROI of technology investments?

Introducing "Unblocking Workflows: The Guide to Developer Productivity in 2022"

As we head into a new year, software organizations are making plans, setting team goals, and revisiting their roadmaps for 2022. But for many teams, the tools, processes, and practices they rely on to collaborate continually fall short — and in some cases, are blocking them from shipping high quality code as quickly as they need to.

Using TikTok for customer service: four brand examples + takeaways

Backordered for months, the couch Sasha ordered had finally come for delivery. Her doorway was narrow, but she had a plan. Which involved, well, a gymnastics routine of flipping and squeezing the boxed couch. Doorway conquered, she gazed down her mile-long hallway. Deep breath, she thought, and hauled. Sure, she lost two fingernails in the process, but this was a big day. The new couch was here! The one she’d pined for, the one that had taken practically the length of a pregnancy term to arrive.

Measuring Success in Internal Communications

From a leadership or business standpoint, measuring internal communications (IC) is the most critically important part of internal communications (IC), as it directly points to your product’s value. Measurement through technology, data, or even personal observation, gives you holistic visibility into the adoption of your communication technology or platform. You get to see what tools, functionalities, and applications are being used or not used.

Best of Miroverse: Your 10 most visionary templates from 2021

Shining through the past year’s difficulties are the creators — or stars — at Miro’s creative core: Miroverse, our community templates gallery. Each of the incredible templates that our users made this year show endless potential and pave the way for others to meet challenges in extraordinary ways.

What is sales velocity? Meaning, formula, and report

We’ve all heard the phrase “time is money,” and in the sales world, this axiom resonates loud and true. In every company, sales teams work tirelessly to refine the process of persuading customers to buy faster each year. Time is a valuable parameter to measure, and not only in regards to your sales teams and their productivity.