The customer may not always be right, but customer feedback is always valuable. Organizations have understood the value of customer feedback long before the advent of the internet, which of course has made surveying customers far easier. Indeed, if it’s worth mailing survey ballots to customers, surely you should consider doing it over the internet as well.
HubSpot is a CRM (Customer relationship management) platform that can help streamline your organization’s sales, inbound marketing, content management, and customer support. It has many powerful features to help your business run smoothly and provide a robust client experience. However, HubSpot lacks a native time tracking functionality.
Good employee productivity goes a long way in boosting your company’s revenue and profits. But how do you quantify productivity? One way is by calculating the employee productivity ratio. The ratio considers different outputs (like the number of units produced) and inputs (like labor hour values) to determine how well your organization uses the resources. In this article, we’ll discuss what the employee productivity ratio is, its formula, and the steps to calculate it.
In recent years, offshore BPO has expanded from offering manufacturing services to embracing almost all types of business operations. With several benefits ranging from lower costs to access to skilled labor, offshore BPOs can help companies grow quickly. But what exactly is an offshore BPO? In this article, we’ll explore offshore BPOs and processes that often get outsourced. We’ll also look into the pros and cons that an offshore BPO company can offer your business.
The term “competitive market analysis” may sound like something reserved for the C-suite of Fortune 500 companies, but it can be incredibly valuable to any business. Because no matter what industry you’re in, you’ll always deal with competition. To stand out, you must identify what your competitors are doing and compare your current practices against theirs. This is exactly what a competitive market analysis is most often used for.
A new sales rep isn’t going to magically outsell the top performers the first day on the job. Before a new rep can begin to hit and exceed quotas, they need time and a well-defined plan. One of the most popular plans for success in a new environment is the 30-60-90 day plan. In this guide, we’ll show you how to create a useful three-month plan for managers, sales reps, and new territories.
In this episode of the Cohesion Podcast, Amanda had a great conversation with Gainsight’s Senior VP and Chief of Staff and Community, Robin Merritt, and CIO Karl Mosgofian about their experiences in converging IT and internal communication to create an employee experience that no one wants to leave. Gainsight is the leader in Customer Success technology and thought leadership on customer-centricity.
What factors should your business consider when choosing a scheduling making app? In our experience, there are 4 key factors: In this post, we’ll detail how Buddy Punch (our solution) shines in the above areas. Then, to help your business make a more informed decision, we’ll list five other schedule making apps.
While they likely have a primary website that the public is familiar with, they often also purchase numerous other similar websites that can help them meet their customer’s various needs. Operating numerous websites like this allows them to gain a larger audience share, but it also adds some logistical challenges as far as customer service is concerned. This is why live chat software is so important to the smooth operation of multiple websites and interface options.
How much do you know about building relationships with clients? In this guide, we are going to break down all you need to know about building relationships with clients. If you are exploring ways to increase customer retention and reduce churn, this is the perfect guide for you. Let’s dive straight into some practical tips on how to build strong and fruitful relationships with clients.
