Teams | Collaboration | Customer Service | Project Management

The ever-rising demand for digital-first engagement has made customer experience a major brand differentiator in 2020. This demand for customer experience has encouraged an ‘influencer’ culture, which has CX leaders from various industries share best practices and innovative thoughts. Customer experience influencers like Neil Patel, Shep Hyken, and Jeanne Bliss are looked up to for guidance by companies and individuals wanting to provide to their customers moments of delight.

“You can use the free version of Slack for as long as you like and there’s no limit to the number of members who can be invited.” That’s what Slack’s pricing page reads once you get started. In all their PRs and advertisements', Slack has time and again claimed that their free tier offers an unlimited number of users. In short, Slack unapologetically mentions that there is no limit. You can add ‘as many people’ as you want to. But is it really true?

As we enter into 2020, looking back into 2019, let’s delve into a report from SDI to know about the expectations of service desk professionals for the coming months. The report provides specific data about the service desk – the benefits and struggles with ITSM tools, also outlining key trends, pain areas, and the priorities for 2020 for professionals. One of the key trends seems to be the uptake in AI and chatbot technologies.

San Francisco, CA – February 3, 2020 – Asana, Inc. announced today that it has confidentially submitted a draft registration statement on Form S-1 with the Securities and Exchange Commission (the “SEC”) relating to the proposed public listing of its common stock. The public listing is expected to take place after the SEC completes its review process, subject to market and other conditions.

Go is an extremely opinionated programming language. import something in a file that’s not used? It won’t compile, and there’s no flag to override. While there are workarounds, the end result remains the same: Go files are never cluttered by unused imports. This is true for all Go code everywhere, making every Go project more accessible. Not all Go opinions are enforced by the compiler.

Learn how to leverage data to optimize operations, improve customer satisfaction, and drive business growth. Discover key metrics and best practices. Introducing Luware Nimbus Power, our next-gen Teams-integrated contact center utilizing Microsoft's Teams Phone extensibility. Get AI, dual persona & more: join the waitlist for updates. Discover how the EU AI Act impacts the financial industry. Download our white paper to get key insights and actionable steps on how to stay compliant.

Discover how the MS Teams contact center implementation transformed Derby City Council's communication, boosting efficiency and citizen engagement. Learn from their journey and explore key considerations for your organization. Introducing Luware Nimbus Power, our next-gen Teams-integrated contact center utilizing Microsoft's Teams Phone extensibility. Get AI, dual persona & more: join the waitlist for updates. Discover how the EU AI Act impacts the financial industry.

It’s 3 a.m. and you’re up again tossing and turning, a stampede of wild thoughts running through your head about your latest work issue. Maybe it’s a project gone south, a recurring problem rearing its head again, or a difficult relationship with a coworker. Either way, it’s up to you to calm your mind, talk yourself through your worries, and get a good night’s sleep.

No project manager is an island. A project is a collaborative effort. Even though you’re in charge of managing it, in order for the project to be successful you still need to rely on, work with, and report back to other people. Throughout this guide, we’ve been talking a lot about the various people involved in taking a project from idea to execution: your team, other departments within the organization, leadership, clients, and more. These people are your project’s stakeholders.

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there, especially if you’re aiming to shave minutes off your average service time, requires a smart and laser-like focus in helping customer support reps to be more productive.