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Incident Response Automation: Part 2 (SOAR)

Building on our deep dive into the rise of cyber threats and the evolution of Automated Incident Response in Part 1, we now venture into the practical realm of its implementation. In this segment, we’ll tackle the challenges of transitioning to automation, guide you through its seamless integration, and spotlight the unique capabilities of tools like Vivantio.

Q3 '23 What's New: Trust and Security Updates at Zendesk

In this video, we reveal our new announcements for trust and security for Q3 of 2023. Highlights include our continued commitment to reducing security risks and improving organizational efficiency with features like expanding two-factor authentication and granting more advanced permissions to streamline operations.

Q3 '23 What's New: Zendesk Platform Announcements, Providing Agents with Flexible Tools

In this video, we will reveal our new announcements for the Zendesk Platform for Q3 of 2023. Highlights include hearing about all the new releases that provide agents with flexible, customizable tools that are both powerful and easy to use.

License Harvesting: How to Detect Unused Software Licenses to Save Costs

License harvesting allows organizations to optimize their software investments and reduce overall IT costs. Detecting unused licenses is especially relevant since roughly half of all installed software and licensed SaaS applications are unused by employees – costing organizations approximately $44,743,651 per month.

Incident Response Automation: Workflow & Prioritization Part 1

In an era where digital transformation is shaping the future of businesses, the cybersecurity landscape is undergoing unprecedented changes. Every day, news headlines flash with stories of data breaches, ransomware attacks, and sophisticated cyber espionage. With such a volatile backdrop, it’s no wonder that organizations are taking their cyber defense strategies more seriously than ever before.

How to Configure a Service Desk | InvGate Service Desk Admin Walkthrough

When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away. In this service desk admin view walkthrough, you can clearly see how to configure a service desk.