How to create your first dashboard
Learn how to create, customize, and share Explore dashboards.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to Master AI Data Integration: Tips for Operation Leaders
Data access has long been the lifeblood of business. But for today’s B2B SaaS companies, how data is accessed and utilized has dramatically evolved. For operation leaders, mastering the data integration process is now essential to making informed decisions and improving efficiency. If this scenario sounds familiar, you know how frustrating it can be to navigate fragmented data systems.
From Incident to Problem: How Vivantio Scales Issue Resolution
Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.
Streamline Ticket Management with Vivantio | Faster Support, Better Visibility
Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources. What You'll Learn: How tickets are logged, queued, and routed in Vivantio.
HR Service Management: How to Use Service Desk to Ensure Service Delivery
In this video, we explore HR Service Management (HRSM) and how it can transform your HR operations. From streamlining processes to improving employee satisfaction, HRSM offers a strategic approach to optimize service delivery. Watch as we break down the key concepts, benefits, and steps for successful implementation! 00:00:00 – Introduction 00:00:40 – What is HR Service Management? 00:01:42 – The HR Help Desk 00:02:41 – Benefits of HR Service Management 00:03:56 – Implementing HR Service Management 00:04:41 – Conclusion.
How do I create a report on the number of tickets created by users in Explore?
Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters.
Why can't I access Explore?
Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface.
TeamSupport Recognized on Software Advice Frontrunners Report in 2025
We are thrilled to announce that TeamSupport, the leading customer support platform for B2B SaaS companies, has once again earned top recognition in the industry. Our commitment to providing exceptional service has been highlighted in the prestigious Software Advice Frontrunners report for the Help Desk category, released in 2025. This recognition solidifies TeamSupport’s position as the top choice for growing companies seeking robust customer support solutions.
The Zendesk AI Effect
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How can I start using Zendesk Explore?
Navigate the Explore sidebar, manage your admin settings, and learn about dashboards, reports, and datasets.