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How to organize your tickets

Apr 15, 2025 By Zendesk In Zendesk

Organize your tickets efficiently with views in this tutorial. Learn how to create, customize, and manage Views in your account. 00:00: - Intro Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

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How to manage team members access and permissions in Zendesk

Apr 15, 2025 By Zendesk In Zendesk

Learn how to manage team members' access and permissions in Admin Center.

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What are prebuilt dashboards in Zendesk Explore?

Apr 11, 2025 By Zendesk In Zendesk

Learn what prebuilt or native dashboards are in Explore and how they can improve your reporting and analytics experience.

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Setting up for success with Zendesk QA: Advanced onboarding

Apr 8, 2025 By Zendesk In Zendesk

Dive deeper into the advanced features of Zendesk QA and learn how to coach your agents and keep your reviewers aligned.

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Setting up for success with Zendesk QA: Core functionality

Apr 8, 2025 By Zendesk In Zendesk

Explore the core functionalities of Zendesk QA and learn how to navigate the platform and set your account up for success.

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Welcome to the resolution revolution, powered by #ZendeskAI

Apr 7, 2025 By Zendesk In Zendesk

When customers or employees are asked, "Was your issue resolved?" trust to deliver a five-star answer every time. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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Maximizing ROI with Live Chat: Automation and Proactive Engagement Strategies

Apr 7, 2025 By Amanda Davis In TeamSupport

In today’s fast-paced digital marketplace, businesses must find innovative ways to improve customer experience while optimizing costs. Live chat has proven to be a powerful tool, not only enhancing customer support but also driving measurable financial returns. By leveraging automation and proactive engagement, companies can significantly increase efficiency, reduce operational expenses, and improve conversion rates.

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Relive the magic of Zendesk Relate: The future of AI-powered customer and employee service

Apr 4, 2025 By Zendesk In Zendesk

Welcome to the resolution revolution. We unveiled the Zendesk Resolution Platform at, elevating customer and employee service for the AI era. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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What is Service Request Management?

Apr 4, 2025 By InvGate In InvGate

Is your IT team overwhelmed with service requests? Are you tired of manual processes, lost requests, and frustrated users? Join us as we walk through the Service Request Management process step-by-step and explore best practices for improving it.

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From Incident to Problem: How Vivantio Scales Issue Resolution

Apr 2, 2025 By Vivantio In Vivantio

Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.

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