How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to fix the email error message "Forwarding check failed"
Learn how to fix the forwarding check failed error in Admin Center. This tutorial covers troubleshooting issues with Gmail Connector and external email forwarding.
Product insights exchange: Agent Workflows
Discover how AI is transforming Agent Workspace in our latest Product Insights Exchange. On May 22, customers and Zendesk’s product team explored AI features like Agent Copilot through a live demo. We discussed feedback, previewed upcoming enhancements, and uncovered ways AI can boost agent workflows and support efficiency. A must-watch for anyone interested in the future of customer service powered by AI.
Why empathy is a leadership strategy in the age of AI ft. Ashwin Ballal, CIO of Freshworks
Freshworks CIO Ashwin Balla shares his perspective on his ‘always-evolving’ strategic role. In a career that has spanned sales, marketing, and engineering, Ballal has put empathy at the center. By putting himself in users' shoes, he's able to identify and eliminate pain points that technically-minded CIOs might never notice.
How do I access the AI agents for messaging?
Learn how to enable messaging and use bot builder to create AI agents in Zendesk.
What is ITSM? The ultimate IT service management guide
IT service management can help your team deliver efficient, cost-effective IT services while meeting customer and employee expectations. Learn more in our guide.
Top 5 Benefits of Using AI Chatbots for Customer Service
AI chatbots have revolutionized the way businesses interact with their customers. By handling routine inquiries and providing immediate responses, chatbots free up human agents to tackle more complex issues. This not only improves efficiency but also enhances customer satisfaction. TeamSupport saw this right away when we implemented AI chatbots on our own website. After just a few short weeks of implementation, we saw: Thinking about activating AI chatbots on your business website?
5 steps to providing email support - Step 4: Building the customer experience
Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On May 20 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team- Ray Roth and Paddy Meleady- we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world. Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live.
Where do I turn on messaging?
This tutorial guides admins through enabling messaging and setting up this communication channel with customers. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
What is CSAT? (+ how to measure it)
A customer satisfaction score—or CSAT score—is a customer engagement metric that measures a buyer’s contentment with a business’s offerings and services.