Explore recipe: Report on created and solved tickets
Learn how to use the report builder in Zendesk Explore to track and visualize created and solved tickets.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zendesk for Contact Center | Demo video
Deliver fast, personalized customer resolutions worldwide — regardless of call volume or complexity — with the only AI-powered contact center that combines Zendesk’s ease of use with AWS’s powerful, resilient infrastructure. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Jess Evans: How to move beyond AI-washing to responsible innovation | The AI-empowered CIO
In a landscape where vendors slap “AI-powered” on everything from chatbots to coffee machines, CIOs must take a critical eye to every new technology, and create guidelines that will keep the organization safe and align to its goals. “If we’re not careful, we risk falling into AI-washing—where AI is more of a marketing tool than a practical asset,” says Jess Evas, vice chancellor and CIO of Maricopa Community Colleges and longtime technology leader in higher education.
Pawan Satyawali: Stop talking tech specs and start delivering wins | The AI-Empowered CIO
CIOs have spent decades justifying their existence with complex technical roadmaps and lengthy implementation cycles. Pawan Satyawali throws that playbook out the window. “At the end of the day, every decision should answer one question: What’s in it for the business?” says Satyawali, former CIO of Tata Consumer Products and now head of digital services at Signify. CIOs should identify AI use cases that deliver measurable impact in weeks, not years, he says in our guide to IT leadership in the AI era.
Reducing Ticket Volume Without Compromising Customer Experience
Customer support leaders face a growing challenge: overwhelmed teams drowning in a flood of repeat or low-value tickets. As customer expectations for fast, effective service continue to rise, support organizations are under increasing pressure to deliver exceptional experiences—without burning out their staff or inflating costs. The solution many companies are embracing? Empowering customers to help themselves through strategic self-service options.
Relate Deep Dive On Platform
Join us and learn how Zendesk’s platform accelerates AI and human workflows with tools like Action Builder, App Builder, real-time monitoring, and enhanced security. Gain actionable insights, improve service quality, and confidently manage change for smarter, efficient customer support.
Improving First Response and Resolution Times in Customer Support: Strategies That Actually Work
Modern support leaders know this well: Customers expect fast, accurate responses no matter where they reach out—whether it’s via email, live chat, social media, or phone. The longer they wait, the more frustrated they become—and the more likely they are to churn. If you’re a support leader trying to meet these rising expectations, you’re not alone.
How to create a custom form in the Web Widget (Classic)
Create a custom form in the Web Widget (Classic) and configure it in Admin Center.
What is Freshdesk? Simplify Customer Support with Agentic AI Solution
Looking to uncomplicate your customer support? Meet Freshdesk – an intuitive, modern customer service software that helps businesses deliver fast, personalized support at scale. In this short explainer, you’ll discover how Freshdesk solves today’s customer service challenges with: Whether you're a startup or enterprise, Freshdesk is built to scale your support and boost CSAT.
Meet Zendesk AI Agents: The most autonomous AI for customer service
Zendesk AI Agents aren’t just smart — they’re built to take action. Watch how the most autonomous AI agents for customer service resolve real issues, automate repetitive tasks, and deliver better experiences across every channel. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.