Teams | Collaboration | Customer Service | Project Management

Meet Knowledge Builder — your shortcut to a smart, AI-ready help center. It scans your ticket data to spot the top user issues and blends that with your business context — think audience, brand voice, and more — to instantly create a ready-to-go knowledge base. No heavy lifting. Fast setup gets you automating with AI agents right away. Then, keep building from there. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Start your journey with self-service in the first episode of our series: map out your business model. Learn to plan content that truly helps your customers, organize your help center for B2C, B2B, and B2E users, and manage visibility to keep information secure. Discover how multilingual support expands your reach and improves satisfaction. Build smarter, inclusive support that works for everyone.

In this video, we’ll show you how to create automated actions using Auto Assist, a powerful Copilot feature in Zendesk, that enables you to speed up support and reduce repetitive tasks for your agents. Learn how to: This video is perfect for Zendesk admins, ops leads, or anyone looking to scale AI-driven productivity across their support team. Explore more: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

AI agents aren’t just answering questions — they’re transforming the way support teams work. See how resolve complex requests, launch backend actions, and scale high-quality service without sacrificing the human touch. This is the future of customer experience, and it’s already here. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Discover how CampBrain transformed its complex, time-consuming reporting process with FLEXGrid—Vivantio’s no-code, drag-and-drop reporting tool. Before FLEXGrid, pulling key insights required advanced SQL skills and hours of manual effort—creating bottlenecks for just a few technical team members. Now, teams across Operations, Business Development, and beyond can build and access reports in minutes.

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.