How to configure organizations for your business
Learn how to configure organizations for your business and enable a more efficient support experience for your customers.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to Improve Customer Service in Government
Ever tried getting help from a government agency and found the experience less than ideal? If you have, you probably know that customer service in the public sector often feels complicated and slow. However, a shift is underway as more government agencies recognize the need to improve the public sector customer experience. Many public sector organizations are now actively working to make interactions smoother and more positive.
What is incident management? Types and solutions explained
Discover proven frameworks to identify, respond to, and prevent IT disruptions while building a stronger, more resilient IT team.
How to bulk import users
Discover how to import a large number of users into Zendesk in bulk.
The CEO's Guide to M&A Due Diligence: Why You Must Examine the Support Queue
When CEOs think about mergers and acquisitions (M&A), due diligence usually means combing through financial statements, assessing market share, or reviewing legal risks. Those areas are critical—but they don’t tell the whole story. Hidden in plain sight is one of the most valuable due diligence resources you can access: the customer support queue. Support data isn’t just about answering tickets.
CRM Integration with Customer Support Platforms: Why It's a Game-Changer for B2B Success
If you want to deliver standout customer service in B2B, one of the smartest moves you can make is connecting your CRM system with your customer support platform. When the two work together, your support team gets a full picture of the customer—past interactions, purchase history, preferences—everything they need to provide faster, more personal, and more effective help.
Why Customer Service Ratings and Reviews Matter
Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. One method that has increased in popularity over the years is ratings on third-party sites like G2 and Capterra.
5 steps to get started with self-service - Step 5: Optimize your help center and plan maintenance
On August 12, the Zendesk team hosted the last delivery of our series 5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance. Join us in this Zendesk session, to watch our experts Patty and David guide attendees through advanced strategies for optimizing and maintaining a Help Center as part of a broader self-service series. The focus was on enhancing knowledge base articles with multimedia, managing content efficiently using article lists and context panels, and leveraging enterprise features like team publishing and article verification.
The Private Equity CEO's Guide to Using Customer Support as a Value Creation Engine
When a private equity firm acquires a company, value creation becomes the ultimate goal. Investors expect measurable growth, higher profitability, and improved operational efficiency — and quickly. While sales expansion and product innovation often steal the spotlight, there’s a powerful, overlooked growth lever that costs far less to optimize: customer support. In B2B SaaS, a strong support function is more than an operational necessity.