TeamSupport Assets and Inventory, Detailed
A deeper look into TeamSupports Assets and Inventory.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
How to integrate #AI responsibly into #CX ft. @TinaHuang1 #shorts
⚡️ "With great power, comes great responsibility." 👏 Those words have never rung more true than they have with the power of artificial intelligence. That's why we're on a mission to ensure that companies integrate AI responsibly into their customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
The Ultimate Guide to Choosing Customer Support Software
In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Is your company prepared to deliver exceptional post-sale customer support?
Enterprise Service Management Examples: ESM Meets ITSM
In this article, we’ll start by examining examples of mock organizations that have effectively adopted Enterprise Service Management across various business functions. Later on, we’ll delve deeper into the extensive benefits it can bring to your operations.
Elevate Service Management with Vivantio: Your Solution for Efficiency and Customer Satisfaction
Discover how Vivantio transforms your service management experience in our latest video. Vivantio, a leading service management platform, is designed to elevate customer experiences while streamlining your team's workload. Perfect for both internal and external teams, Vivantio caters to a broad range of sizes, from small teams of 5 to large enterprises with over 5,000 members.
Elevating Trust and Security in B2B SaaS with Vivantio's SOC 2 Compliance
In an era where data security is paramount, Vivantio, a leading B2B SaaS Service Management Platform, proudly announces the successful completion of its SOC 2® assessment. This achievement underlines our unwavering commitment to providing secure and reliable service management solutions to our customers.
Build a Maintenance Ticketing System Into Your ITSM Tool in Under 10 Minutes.
The Facilities team is essential to the functioning of the entire organization. It's in charge of the workplace as a building, as well as all the amenities that make employees' work more accessible (and more comfortable). They need to process a large volume of maintenance requests daily and, thus, can benefit enormously from a ticketing system. Luckily, you can use your current service desk software to address this need.
How to identify and tackle key customer pain points
Customer pain points are the issues customers experience when using your product or interacting with your service. Watch the video to learn how to identify and fix them so your customers receive the experience they expect. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Customer Success Resources l Business Rules: Macros
Learn how macros can help your team reduce their manual efforts on tickets while saving time and creating consistency across your support processes. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Business rules: Zendesk triggers and automations | Customer success resources
This video will demonstrate how to automate repetitive manual tasks that your agents must do today using business rules like triggers and automations. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.