Evaluate AI agents using Zendesk QA scorecards, spotlights, and dashboards | What's New

As AI agents handle more customer conversations, knowing how they perform matters.

AI Agent QA lets teams evaluate AI agent conversations using the same QA tools as human agents. Automatically or manually review bot interactions with scorecards, track results in dashboards, and monitor key metrics like escalations to refine AI workflows and improve support quality.

Want clearer visibility into AI agent performance? See AI Agent QA in action: https://zdsk.co/3O3NqSd

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

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