Teams | Collaboration | Customer Service | Project Management

Enterprise User Group presents: The Road Ahead - Zendesk Analytics

Oct 31, 2025 By Zendesk In Zendesk
Watch our virtual event where we explored the latest updates on Zendesk’s new Analytics functionality! Hear exclusive insights from the Zendesk product team and learn how to leverage these powerful new features to transform your data analysis and reporting. Don’t miss this chance to catch up on the discussion, see questions answered live, and don’t miss upcoming events! Key Highlights Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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teamsupport

Scaling B2B Customer Support: Smarter Systems, Not Just Bigger Teams

Oct 31, 2025 By Amanda Davis In TeamSupport
As your business grows, scaling your B2B customer support team becomes more than a goal—it’s a strategic necessity. Support leaders need to balance speed, personalization, and cost efficiency without sacrificing quality. According to McKinsey, companies that combine automation with smart process design can increase customer satisfaction by 20% and reduce support costs by up to 30%.
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Enterprise User Group presents: Mastering WEM Enhancing QA and WFM in Zendesk with David Birchmier.

Oct 30, 2025 By Zendesk In Zendesk
Join our virtual event recording to explore Workforce Engagement Management, focusing on Quality Assurance and Workforce Management in Zendesk. Hear from David Birchmier, Zendesk's Senior Director of WEM GTM, who shares tips to boost team performance and efficiency. Don’t miss this chance to learn directly from the creators and elevate your service management skills! Key Highlights Q&A with David Birchmier.
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Vivantio

Dark vs. Light Mode for SaaS: What Actually Helps Users Get Work Done

Oct 29, 2025 By Vivantio Customer Experience Team In Vivantio
Dark mode is everywhere. It looks premium, feels calmer at night, and on OLED screens, it can even save a bit of battery. But for service teams living in lists, forms, and knowledge articles all day, the real question isn’t “Which is better?”—it’s “Which is better, when, and for whom?” At Vivantio, our design team didn’t set out to follow a trend.
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Zendesk WFM: Reporting and forecasting fundamentals

Oct 29, 2025 By Zendesk In Zendesk
Welcome to Part 2 of our Workforce Management (WFM) Onboarding Series! In this session, Eddy Priore and Teresa from the Zendesk WFM Success Team walk you through the essentials of reporting and forecasting within Zendesk’s WFM tool. Whether you’re new to WFM or looking to level up your skills, this webinar covers everything you need to know about: Understanding real-time agent activity, attendance, and status tracking.
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Vivantio

Introducing Vivantio Dark Mode: Built for Focus, Clarity, and Choice

Oct 28, 2025 By Greg Rich, CEO In Vivantio
Vivantio’s new Dark Mode is more than a visual refresh — it’s the next step in delivering a workspace that feels as good as it performs. Service leaders and teams spend hours each day in their platform. Focus and comfort matter. That’s why Dark Mode was designed to reduce eye strain, improve readability, and create a calmer, more immersive experience — especially for those managing complex service operations across time zones and shifts.
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Zendesk Deep Dive: AI Summit series- Copilot

Oct 27, 2025 By Zendesk In Zendesk
Thank you for joining the first session in our AI Summit deep dive series focused on Zendesk Copilot! See how Copilot helps agents and admins work smarter and faster by guiding workflows, supporting agents with clear steps, and enhancing voice interactions in real time. Highlights include - Q&A Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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