Unlocking the Power of Approvals
Discover how Zendesk’s Approval Requests can simplify and automate your approval processes!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Where are my live chat settings?
Learn how to find and manage your live chat settings in the Chat dashboard as a Chat admin.
How to set reporting permissions in Zendesk Analytics
Learn how to set and change your agents’ reporting permissions and access in Zendesk analytics.
Exporting options for the Reviews dashboard
This guide shows you how to download your Zendesk QA reviews dashboard, select the right format, and customize what data appears. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
The New Luware Nimbus Companion Makes AI-Driven Customer Service More Accessible
AI-driven Orchestration Layer: Harmonizing Human and Virtual Users in Microsoft Teams for Optimal Customer Journeys.
AI Summit series: Contact Center
Welcome to the final session of our AI Summit deep dive series! Join Zendesk experts as they explore how cutting-edge Voice AI and Contact Center innovations are revolutionizing customer service. In this webinar, the team will showcase: How Zendesk Contact Center transforms CX with scalable, omnichannel AI-powered solutions The power of Voice AI Agents in automating routine calls—boosting efficiency while maintaining a human touch.
Workflow: How to create reminders on tickets that are on-hold
Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Intelligent triage: How to proactively request more information from your users in tickets
Learn how to use your intents from intelligent triage to automate your replies to customers and proactively collect information from them in your support tickets.
From Tickets to Trust: Why Support Should Own Retention
By Grant Stanis, CEO of TeamSupport Most CEOs still think of customer support as the team you call when something breaks. They measure success in tickets closed and response times. But in B2B, that’s an outdated—and expensive—way to operate. If your support team isn’t part of your retention strategy, you’re burning money and losing customers you already worked hard to win.
Freshservice ITSM: Modernize IT Operations with AI, Automation & Proactive Service Management
IT teams today are expected to deliver more than fast resolutions—they’re expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM, proactive operations, enterprise-grade ITIL support, and modern employee experiences. In this video, discover how Freshservice transforms IT service management across incident, problem, change, and service request management lifecycle—while improving visibility, automation, and user experience.