😎 Zendesk QA, or quality assurance, uses AI to review every customer conversation and automatically detect issues in service quality, leading to a higher performing support team and happier customers. The best part? No spreadsheets. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

✅ Have the right people in the right channel at the right time, reduce overhead costs, and improve employee satisfaction and productivity. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

💡 AI Agents: The next generation of AI-powered bots | Zendesk 🚀 Take care of your customer's entire request from start to finish, no matter the complexity. Do it all without a team of developers or massive budget, and constantly improve your experiences with robust analytics. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

👉 Watch the video to learn what quality assurance is and its importance in the world of customer service. We explain the quality assurance process, some of the best practices and methods for QA, and share an example of customer service QA. ⏳

👉 Workforce management is about having the right people in the right channel at the right time, so they can take care of your customers, hit your service level targets and future goals, and help track employees' daily performance. Watch the video to see how it can benefit your customer service teams and business.

At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.