In today’s fast-paced IT environments, delivering efficient, reliable, and seamless IT services is crucial for maintaining business continuity. For IT Service Management (ITSM) teams, utilizing customer journey mapping tools can significantly enhance performance, reduce service disruptions, and drive continuous improvement. While journey mapping is often associated with marketing to visualize a buyer’s path, these tools can be equally powerful in optimizing ITSM processes for daily operations.

Remember the days when contacting customer support meant navigating a phone tree, waiting on hold for an eternity, and then explaining your issue to multiple agents? Thankfully, those days are fading fast. Artificial intelligence (AI) is transforming the customer support landscape, making it faster, more efficient, and more personalized than ever before.

Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.

These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.