✅ Quality assurance with Zendesk | Zendesk Customer Success
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🔗 Customer service quality assurance: The ultimate guide: https://zdsk.co/3YylFDO

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business. 💡

⏳ Timestamps:

0:00 - Start

0:13 - Quality assurance

1:18 - Advantages to performing QA

3:00 - Ways to measure QA

4:12 - Six steps to bring QA to your business

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