AI in transportation: Benefits, use cases + what's next
Learn how AI is shaping the future of transportation, improving customer service so travellers can keep their minds on their destination.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
What is change management? Definition + 6 key steps
Change management helps guide people through organisational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.
How to scale customer support in the AI era, with Zendesk + HyperJar
How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.
Predictive Analytics: Allowing Agents to Anticipate Customer Needs
Predictive analytics is transforming IT Service Management (ITSM) and customer service by enabling businesses to anticipate customer needs and deliver proactive solutions. Through advanced algorithms, predictive analytics evaluates past and real-time data, allowing ITSM teams and customer service agents to detect trends and identify potential issues before they escalate. This foresight enables teams to design tailored experiences for each customer, significantly improving the overall customer experience.
The Significance of Customer Feedback Loops in SaaS
In the fast-paced world of the software industry, customer feedback is more than just valuable—it is essential. Creating a seamless feedback loop is critical for the evolution of service offerings, enhancing customer support, and ultimately determining the success of a SaaS company. Feedback loops enable the constant refinement of service features and offerings by incorporating real-time data from the end-users.
Proactive Customer Support: Reach for Customer Satisfaction
In today’s competitive software business landscape, customer expectations are higher than ever. A satisfied customer is a loyal customer. Customers are looking for fast, efficient solutions to their problems—before they even ask. Finding resolution before customers even present a problem is proactive customer support. By anticipating customer needs and addressing them before they arise, businesses can get ahead of the competition and even prevent customer churn.
Explore recipe: Reporting on macros using tags
Learn how to add tags to your macros and generate Explore reports for ticket metrics in this quick tutorial.
Spellbook's co-founder and CEO on achieving product-market fit | Sit Down Startup
Welcome back to Sit Down Startup! In this week's episode, host Adam O'Donnell sits down with Scott Stevenson, co-founder and CEO of Spellbook, the first generative AI copilot for lawyers, to discuss his remarkable journey in the legal tech space. Uncover the invaluable insights Scott gained about resilience, the struggles of achieving product-market fit, and the transformative power of large language models in revolutionizing legal document management. Learn how Spellbook, which has raised over $30 million, found its breakthrough after years of iteration and perseverance.
AI Agent
TeamSupport is proud and ecstatic to release the new AI Agent for our Messaging and Live Chat Solution.
Freshdesk Admin set up | Freshdesk Explained
Learn how Freshdesk empowers support admins with smart routing, automations, and AI to streamline workflows and boost efficiency. Set up routing rules in Freshdesk using round-robin, load balanced or skill-based rules. Explore how admins can set SLAs, and use AI for task management and automations to streamline your workflow.