Drill-Down Reporting
Take a look at our brand new drill down reporting in TeamSupport.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
Essential ITSM Principles for Achieving Effective IT Management
How well is your current IT management system supporting your business goals and customer satisfaction? Embracing ITSM principles as the foundation of your IT strategy can transform your service management processes into strategic assets. But what exactly does this mean? It means the guiding principles provide a framework for aligning IT with business objectives, not just to manage IT operations but to drive enterprise service management and foster organizational growth.
Drill Down Into Your Data with TeamSupport
Among the valuable feedback we received from our 2024 customer survey, we heard one message loud and clear: You need better reporting tools. We heard you, and we’ve taken steps to improve our reporting functionality, starting with HighCharts. We have updated our reporting to allow you access to dive deeper into your dashboard reporting charts. TeamSupport users are now able to view details around specific data points on a chart, providing access to the data set making up each graph.
How TeamSupport Revolutionizes B2B SaaS Support
In the modern business landscape, providing exceptional customer service is crucial for any company aiming for lasting success. Especially in the B2B realm, where relationships and client satisfaction can make or break long-term contracts, having reliable and effective support mechanisms is essential. Enter TeamSupport, a game-changer in the world of B2B SaaS support.
The 3 biggest AI mistakes + best practices to avoid them
Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Keeping customers satisfied during hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight
How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.
AI in transportation: Benefits, use cases + what's next
Learn how AI is shaping the future of transportation, improving customer service so travellers can keep their minds on their destination.
What is change management? Definition + 6 key steps
Change management helps guide people through organisational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.
The Future of AI | CX in 60 seconds
In this video, discover how Generative AI, Emotional Intelligence, and Multimodal AI are reshaping customer experience. From instant support to empathetic problem-solving, AI is leading a revolution in customer service. Learn about these trends in just 60 seconds!
Top Strategies to Identify Asset Management Cybersecurity Risks
Did you know that unmanaged digital assets pose a serious security threat? Breaches involving these unmonitored assets take an average of 291 days to identify and contain—24.7% longer than breaches involving managed data. This delay highlights the critical importance of effective asset management in cybersecurity to mitigate potential threats (phoenixnap.com). In this article, we’ll cover the basics of asset management in IT Service Management (ITSM) and cybersecurity.