Auto Translate in Messaging and Live Chat
Do you have a customer reach that goes around the globe? Allow your chat agents to speak in the language of your customer.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Messaging and Live Chat Integrations
Do you have a CRM or another system that you want to push or pull information from? Messaging and Live Chat integrates with several systems to make sure your chat agents and other members of your team have visibility of every chat.
Zendesk CX Moment with Mizuno
In this CX Moment featuring Mizuno you’ll hear insights from Mizuno’s Whitney Conner, Director of Customer Support, on: The importance of weaving a company’s philosophy into the customer experience How to work seamlessly with different departments, from sales and marketing to accounting and IT Translating a commitment to sustainability into a positive experience for customers.
How will AI impact customer service?
📣 We asked thousands of consumers what they expect from AI (and how your business should be using it). 💫 Break down all five findings from the latest #CXTrends report research: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Top Zendesk features you don't want to miss
Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead. We also launched our largest product announcements for the year, including Zendesk AI.
The role of AI in self-service and knowledge management I Conversations with Zendesk Podcast
We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
The New Enhanced Jira Integration (Coming Soon)
Get a first look at the new TeamSupport Jira integration. Take advantage of new features like: This feature is coming soon! Please reach out to your Account Executive or Customer Success Manager to learn more.
Support Ticket Lifecycle: How To Take Control
Support tickets are the primary way that users communicate incidents and problems. This is why it is important for businesses to understand the support ticket lifecycle, as well as the interventions and tools that can speed up the resolution process. To help businesses understand how they can improve, we are going to cover.
Skills-based routing: definition, process and best practice
If you have a large support team, it can be difficult to maintain complex workflows. In an ideal world, your team would easily distribute tickets to the people who know how to handle them best – with no time lost unnecessarily bouncing support tickets between different agents or departments. Without the right tools, teams have to use cumbersome and costly workarounds to route tickets to the right places.
Fill knowledge gaps with the Knowledge Capture app
A comprehensive knowledge base is an essential piece of any 21st-century support operation. But implementing it is just the first step – maintenance comes next. The best way to maintain your knowledge base is by harvesting support agents’ collective knowledge – but they’re often swamped and enabling their contributions can be a huge operational hurdle. Fortunately, you can easily capture content using the Zendesk Knowledge Capture app, which helps agents in three key ways.