WFM Forecast Scenarios (EAP): Test, activate multiple forecasts for smarter staffing | What's New

Planning staffing around campaigns, holidays, or unexpected volume shifts is hard with a single forecast.

WFM Forecast Scenarios let you create and compare multiple forecasts for each workstream. Adjust algorithms, historical data, and volume assumptions to test different scenarios—then activate the one that best fits your staffing needs without disrupting existing forecasts.

Want more flexibility and control over workforce planning? See WFM Forecast Scenarios in action: https://zdsk.co/3ZzQoQD

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube

Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2026
👉 X: https://zdsk.co/ZendeskX
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 Reddit: https://zdsk.co/ZendeskReddit
👉 Instagram: https://zdsk.co/ZendeskInstagram
👉 TikTok: https://zdsk.co/ZendeskTikTok

#Zendesk #WorkforceManagement #WFM #Forecasting #StaffingOptimization #ContactCenter