AI-powered recommendations: Find and fix stale macros, triggers, and automations | What's New

Feb 17, 2026

Over time, triggers, macros, and automations can become outdated, duplicated, or harder to manage.

New AI-powered recommendation types in the Copilot Admin Center help admins identify unused or stale triggers, macros, and automations, and get guidance on improving Auto Assist setups. You can also review previously accepted or dismissed recommendations to better manage changes over time.

Want clearer guidance on optimizing automations? See New AI-powered recommendation types in action: https://zdsk.co/4rZvzKT

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