Teams | Collaboration | Customer Service | Project Management

Looking to uncomplicate your customer support? Meet Freshdesk – an intuitive, modern customer service software that helps businesses deliver fast, personalized support at scale. In this short explainer, you’ll discover how Freshdesk solves today’s customer service challenges with: Whether you're a startup or enterprise, Freshdesk is built to scale your support and boost CSAT.

Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On June 24 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team - Jonathan Gomez and Paddy Meleady - we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world. Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live.

Freddy AI Insights helps IT leaders and service desk managers make faster, smarter decisions without manual tracking. In this video, you’ll see how.

Deliver exceptional service at scale with Freshservice for MSPs—the ITSM suite designed to simplify operations, reduce chaos, and accelerate onboarding. Customize branding, set global or client-specific SLAs, and automate workflows effortlessly. Whether you're managing 5 clients or 50, Freshservice gives you the visibility and control to grow with confidence.

Join the Zendesk Product insights exchange to explore our real-time monitoring platform. Discover the vision for stronger insights, live KPIs, advanced filtering, and actionable alerts. Stay tuned for updates as we build the future together with your feedback.

Deliver exceptional service at scale with Freshservice for MSPs—the ITSM suite designed to simplify operations, reduce chaos, and accelerate onboarding. Customize branding, set global or client-specific SLAs, and automate workflows effortlessly. Whether you're managing 5 clients or 50, Freshservice gives you the visibility and control to grow with confidence.

On June 16th, the Zendesk team hosted an engaging Deep Dive into Zendesk for Contact Center. Grab your favorite beverage, settle into a comfortable seat, and enjoy this insightful event where our experts showcased how Zendesk can elevate your omnichannel contact center with advanced features such as customizable IVR, real-time AI, unified inbound and outbound dialing, and granular security controls.

Learn how to fix DNS errors in Zendesk Support. This tutorial guides email admins through resolving DNS records that are not set up correctly and TXT record missing errors.