Messaging and Live Chat: Supervisor View (Advanced)
The more detailed version of our Supervisor View.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
Getting Started with Zendesk Intelligent Triage
Learn how to turn on and start taking advantage of Zendesk’s Advanced AI capabilities. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk Tutorials: Generative AI for Agents
✍ Zendesk’s generative AI capabilities can help agents respond to customers more quickly, accurately, and consistently, by writing better messages. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk Tutorials: Macro Suggestions
🔍 A macro is a prepared response or action that an agent can apply when they are creating or updating tickets. Creating macros can be a tedious process — until today. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk Tutorials: Advanced Bots
🤖 Bots powered by #ZendeskAI are better at solving customer problems. ✍ Ready-made templates for quick and easy deployment make the customer experience seamless for both agents and customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk AI: The Next Big Drop
Zendesk invites you to experience what’s next in AI and customer experience: generative AI for agents and bots, AI for employees, advanced data and protection, and more. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How does Zendesk's generative AI help your customer experience agents?
⚡️ The weather can be unpredictable. But your customer service doesn’t have to be. When your agents have #ZendeskAI on their side, they can solve any customer issue in just a few clicks.
Report: IT leaders tackle new challenges with security, AI & CX
IT leaders have been responsible for keeping systems up to date and managing security issues. With the last few years framed by both economic volatility and rapid changes in technology – namely in advancements in AI – priorities are shifting. Half of IT leaders we surveyed say that they’re being asked to do more with fewer resources.
How does generative AI benefit customers?
Not all bots are bad. With #ZendeskAI, bots are smart and even, dare we say, likable. 👀 Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
What is Customer Service? Definition, Benefits, Skills, & Tips for 2023
Customer service is crucial to the success of a business. If you’re new to the concept of customer service or just want to keep yourself up to date with the latest trends, we’ve got you covered.