What is Net Promoter Score (NPS)? a complete guide
Net Promoter Score helps companies measure loyalty and customer enthusiasm. Leverage NPS metrics to enhance CX and boost your bottom line.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Workflow: How to track problem and incident tickets
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
Customer perception: Definition, importance + how to improve it
Customer perception is the opinions, feelings, and beliefs customers have about your brand. Here's how to build, improve, and influence it.
What is a cloud call centre and how does it work?
A cloud-based call centre is a more convenient alternative to traditional call centres for many small businesses. Learn how they work and who can benefit below.
ChatGPT vs. Bard
Gemini and ChatGPT are generative AI tools that can help users find answers, write content, generate code, and more. Learn how they stack up below.
How to Define Incident Severity Levels For Your Service Desk
Dive into the world of Incident Management with our latest video! We'll explore the essential concept of Incident Severity Levels and why they're crucial for any organization.
Omnichannel Helpdesk: Your Key to Better Customer Support?
Have you ever wondered why customer support operations feel like a maze? With so many customer communications across email, phone, chat, and social media, teams struggle with inefficiencies, siloed data, and poor customer context. When your customer service agents don’t have a 360-degree view of the customer, they waste time switching between systems—leading to slow resolutions and poor service experience.
Getting started with Zendesk QA: Scorecards
Create your own custom scorecards to review your team's performance.
Zendesk: Reinventing customer and employee service in the AI era
We're Zendesk, and we're reinventing the service experience — again. Zendesk makes customer and employee service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Live Chat for Account-Level Insights
In the competitive realm of Business-to-Business (B2B) Software as a Service (SaaS), understanding customer needs at a granular level has become more crucial than ever. One of the emerging game-changers for B2B SaaS customer support is leveraging live chat for account-level insights. At TeamSupport, we believe that live chat is not merely a customer interaction tool but a powerful resource for gaining deep, actionable insights into account-level data.