5 steps to get started with self-service - Step 1: Map out your business model
Start your journey with self-service in the first episode of our series: map out your business model. Learn to plan content that truly helps your customers, organize your help center for B2C, B2B, and B2E users, and manage visibility to keep information secure. Discover how multilingual support expands your reach and improves satisfaction. Build smarter, inclusive support that works for everyone.
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https://usergroups.zendesk.com/zendesk-essentials-live-tutorials/
Highlights include
00:00 - Intro and agenda
04:40 - What is self-service?
06:57 - What is a knowledge base?
10:16 - Planning your project
15:30 - Plan your content structure
19:51 - Demo: How to add categories and sections to your help center
26:47 - How to structure your content
31:43 - Optimize your help center visibility
37:39 - How to restrict your help center
11:11 - Supporting Multiple languages
41:43 - Q&A
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