How to Configure a Service Desk | InvGate Service Desk Admin Walkthrough

How to Configure a Service Desk | InvGate Service Desk Admin Walkthrough

Aug 4, 2023

Discover the views of end-users, agents, and admins with our 30-day free trial:

When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away.

In this service desk admin view walkthrough, you can clearly see how to configure a service desk.

In particular, admins will benefit from the following InvGate Service Desk features:

  • An intuitive Settings pannel.
  • Integrations with User Management and Authentication tools.
  • A quick help desk configuration
  • And so much more!

Want to see what the other user roles look like? Check out the playlist:

Key moments:
00:00:00 Introduction
00:00:36 The Settings pannel
00:01:22 User Management - Administration, authentication, groups, and roles.
00:02:23 Help desk configuration
00:03:30 Service catalog configuration
00:04:33 Requests configuration and automation
00:05:50 Knowledge base configuration
00:05:58 Email configuration
00:06:19 Integrations configuration
00:07:12 Gamification and system configuration
00:07:49 Conclusion

You can find more information on InvGate Service Desk here:

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