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Collaboration

The latest News and Information on Collaboration, tools and related technologies.

A Tale of Two B2B Customer Support Departments, Chapter 1

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness…” So begins the classic novel, A Tale of Two Cities, by Charles Dickens. It refers to the premise of the story: A time of despair and suffering on one hand, and joy and hope on the other.

The art of social listening: Tracking and acting on what your customers say about you on social media

You may think that “Mayochup” is a great topping for fries, an abominable Frankenstein’s condiment, or just a hilarious example of ’90s satire predicting the future. Regardless of your personal preference, though, there’s no denying that it represents a huge social listening triumph for Kraft Heinz. The polarizing combination of ketchup and mayonnaise was originally sold only in the Middle East.

With CRM and Neo, Freshworks brings the iPhone moment in business software closer to reality

A CRM is a CRM is a CRM…right? Wrong. With due apologies to Gertrude Stein and William Shakespeare, a Customer Relationship Management software bought from just about any vendor wouldn’t “smell as sweet.” At our just-concluded Refresh 2020 virtual global conference, we took great pains and absolute delight to explain why not.

Bitrix24 Integration with Miro

Bitrix24 is constantly adding new integrations to the Marketplace to improve your work experience. Today we are glad to inform you that now Bitrix24 integrates with Miro Boards. Miro Boards presents an entire toolkit for sharing ideas, brainstorming, planning that lets teams build story and customer journey maps, mind maps, wireframing, roadmap or sprint planning, retros and more.

Best 25+ Customer Service Tools To Take Your Service To The Next Level

In this article, we’ll show you the best customer service tools you can use to improve your service. We’ll discuss the following: …and more! By the end of the article, you’ll know exactly which tools are the best for each step of your customer service process. Let’s get started.

Mattermost Omnibus is now generally available for faster, simpler Mattermost installation and deployment

A little over 2 months ago, we announced Mattermost Omnibus (beta). Mattermost Omnibus is a new, time-saving approach to installing Mattermost. Since then, we’ve done a massive amount of testing, listened to your feedback, and added new features and options. Today, I’m excited to share some big news. The project is officially graduating from Beta status and is ready for any single-server deployments for use as test, dev and/or production Mattermost servers.

Courier Live: Trick-or-Treating From a Distance Using Slack

Aydrian and Nate use Slack buttons to create a socially distance alternative to traditional Trick-or-Treating using Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.