TSU Webinar The New and Improved Knowledge Base
This TSU webinar discusses some of the best practices companies are using when utilizing the Knowledge Base.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
Part 1: Not Making a Decision is Still a Decision
In business and in life, making a decision is easy when you’re working with a true partner and together can weigh all the factors involved towards making the right decision. In a specific example, the same can be said when it comes to making decisions that impact your B2B customer support teams’ success. As a customer support leader, you have to make a million decisions a day, and many, if not most of them, involve helping to solve customer issues.
Streamline your content review process with the TaskReviewer extension
The way we live and work has changed significantly in the last year. One aspect of our work lives that has taken a hit is the way we collaborate with our colleagues and clients. The process of reviewing content and providing feedback may have been done face-to-face in the past, but this won’t be possible in the near future.
Troop Messenger - Screen Sharing
Troop Messenger - Screen share feature is one of the dynamic collaborative chat supporting features of Troop Messenger. It allows the team member/user to share their screen at the time of chat conversation with the recipient team member/user. The recipient user can see the entire real-time desktop screen. The sender can share his/her desktop screen once the screen share request is accepted by the recipient user. Both sender and receiver has the ability to stop the screen sharing session at their respective ends.
Zulip Server 3.3 bug fix release
We released Zulip Server 3.3 today! This is a bug fix release, containing a few cherry-picked changes since Zulip Server 3.2.
Troop Messenger - Voice Calling
Troop Messenger now introduces one-on-one voice /audio calling feature in this version release. Voice calling feature of Troop Messenger allows the user to place an audio/voice call for better team collaboration. It enables you to have a crystal clear and smooth conversation experience. Any team member/user of the application can initiate, or receive an audio/voice call.
Ready to improve collaboration?
As a team leader, are you constantly looking for ways to transform efficiency and collaboration amongst your employees? With key insight from Clearvision, this white paper will provide you with everything you need to start collaborating better, delivering work faster, and ultimately getting more done.
Build the agile team of tomorrow
Hiring for an agile team? Frustrated by the lack of quality candidates? With expert insight from specialists in software, recruitment and agile development, this ebook offers practical take-aways to help you build the team that will drive your business forward.
Nine reasons your customers want to be able to text support
Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text messages are sent daily. So maybe it’s not so much of a surprise that your customers want to be able to text your business when they need support. Few things are more frustrating than when you’re trying to solve a problem and just end up sitting on hold. And texting offers an alternative for you and your customers.