Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Zoom Video Conferencing in Bitrix24

Today we'd like to inform you about the cool update in Bitrix24. Bitrix24 CRM and Messenger now integrate with Zoom. This means you can now use Zoom directly in Bitrix24 to communicate with your customers and team members. This means you can now use Zoom directly in Bitrix24 to communicate with your customers and team members. No additional steps and actions needed from your side.

Deliver the best omnichannel customer service with Freshdesk

Freshdesk is a customer service and engagement platform that brings people and bots together to delight customers at every touchpoint across all channels. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver better self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics. Freshdesk is used by 40,000 businesses across the globe to make customer service their competitive advantage.

Slack open source: Top 3 reasons why companies adopt different platforms for team collaboration

If you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. However, right after heavily adopting tools like Slack, companies might notice the downsides of such tools. We aren’t just talking about fearing that Slack will hand over your data to Salesforce.

Part 2: Not Making a Decision is Still a Decision

In Part 1 of this series, we talked about why it’s important to make decisions that can positively impact your customer support department swiftly, and what the consequences are if you don’t. Even a big decision like changing your B2B customer support system can move quickly if you know where to start and how to evaluate the right solution providers.

Elsevier Tech cuts report generation time to less than half with Freshworks Analytics

Elsevier Technologies is a global information analytics business that helps scientists and clinicians to find new answers, reshape human knowledge, and tackle the most urgent social crises. For 140 years, they have partnered with the research world to curate and verify scientific knowledge. As one of the world’s foremost providers of scientific, technical, and medical information, Elsevier publishes more than 470,000 articles annually in over 2,500 journals.

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Is IT Prepared for a Hybrid Remote Workplace Environment?

Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. In a survey done by Google, 62% of its workers would like to return to the office at some point and see their work future as more flexible. This sentiment is catching up among the rest of the enterprises in Silicon Valley and the rest of America. The hybrid remote workplace model continues to be appreciated by employees seeking to spend more time with family and engaging with the office community.

Streamline your content review process with the TaskReviewer extension

The way we live and work has changed significantly in the last year. One aspect of our work lives that has taken a hit is the way we collaborate with our colleagues and clients. The process of reviewing content and providing feedback may have been done face-to-face in the past, but this won’t be possible in the near future.

Troop Messenger - Screen Sharing

Troop Messenger - Screen share feature is one of the dynamic collaborative chat supporting features of Troop Messenger. It allows the team member/user to share their screen at the time of chat conversation with the recipient team member/user. The recipient user can see the entire real-time desktop screen. The sender can share his/her desktop screen once the screen share request is accepted by the recipient user. Both sender and receiver has the ability to stop the screen sharing session at their respective ends.

Troop Messenger - Voice Calling

Troop Messenger now introduces one-on-one voice /audio calling feature in this version release. Voice calling feature of Troop Messenger allows the user to place an audio/voice call for better team collaboration. It enables you to have a crystal clear and smooth conversation experience. Any team member/user of the application can initiate, or receive an audio/voice call.