Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

IDC on how to build trust and mitigate risk with a collaborative tech stack

This year, organizations will spend trillions of dollars to bring innovative products to market. However, most leaders are dissatisfied with current ways of working and their company’s ability to support such innovation. Adopting tools that help teams align against strategy, deliver on customer needs, and engage workers will be critical to competing in the modern market.

How leaders can turn obstacles into innovation

Times of crisis can trigger innovation—if leaders can guide the perception of a crisis, and if leaders understand how each team member responds to them. Study Abstract — Although a crisis provides room for creativity, organizations often suffer from creativity deficits in such a situation. Indeed, threat-rigidity theory suggests that an employee-experienced crisis may hinder employee creativity.

Inbox message icons, JS client SDK, Datadog

We added the ability to customize the message icon for inbox messages. That means you can set a different icon for each type of notification that you send. To do this, Message Icons needs to be enabled in your brand’s in-app settings (they should be by default). Then you can add an icon to your notification template.

Taking inventory of your intranet to enhance its capabilities

What is an intranet? It’s a powerful tool used within organizations to facilitate, support and improve internal communication and collaboration. But it goes well beyond that, and you’ll want to take inventory of your intranet’s capabilties to ensure its offering everything it can be!

Want your distributed workforce to thrive? A new study reveals how leaders can make it possible.

Whether your distributed workforce engages in real-time or asynchronous work—or both—research points to three systems that support it all. Study abstract: Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies.

Communication Strategies in the Workplace: Tools and Resources for Doing it Right

A good communication strategy glues a business together. A bad communication strategy can pull it apart. An effective manager is always looking for the best mediums of communication for their business, but workplace communication isn’t just a matter of keeping in touch. Truly effective communication strategies mean understanding that your team consists of individuals with unique personalities and different communication styles in the workplace.

Fostering employee trust through authentic tone of voice

Most of us have a little bit of Etsy in our lives, and some a lot more than others. Who hasn’t spent a rainy afternoon on a laptop doing a deep dive into stained glass suncatchers, Chinese wallpaper, or antique custard dishes? Etsy’s an excellent platform to buy and sell stuff, but what makes it great?